topic Re: Not happy eBay - DEFECTIVE defect system !! in Selling

Not happy eBay - DEFECTIVE defect system !!

thecatspjs — Wed, 06 Aug 2014 12:30:45 GMT

Now my seller dashboard appearance has changed - AGAIN.

Now my defect rate for past 12 months has SIGNIFICANTLY changed again !!! Its half of what it was !!

Now I have NO ability to download report at all ~ not that any report I was actually able to download showed anything I did not know.

I KNOW I have a neutral and two cases opened for not as described - I know this, I asked buyers to open cases to be on the record, before DEFECTIVE defect system was introduced. What about the other defects that have gone from 9 to 2 ????

What an absolute defective crock of a system.

^^^ catmad in size 40 font, bold and red !!!

Re: Not happy eBay - DEFECTIVE defect system !!

harley_babes_hoard — Wed, 06 Aug 2014 12:40:40 GMT

it's only been like that for over a week. It's still there you just have to dig a bit deeper. Where the % of defects is click on the grey arrow infront of it to expand it. go down to the bottom and click on download report. As for the rest who knows.

Re: Not happy eBay - DEFECTIVE defect system !!

bigbrickshop — Wed, 06 Aug 2014 12:40:43 GMT

Huh? You're complaining that your defects have dropped from 9 to 2?

Want some of ours? 🙂

Re: Not happy eBay - DEFECTIVE defect system !!

harley_babes_hoard — Wed, 06 Aug 2014 12:44:07 GMT

my thoughts exactly BBS, why complain about that.

Re: Not happy eBay - DEFECTIVE defect system !!

thecatspjs — Wed, 06 Aug 2014 12:45:38 GMT

can't even find non bleepable words to post about this bull **bleep** ridiculous half baked carp of a bloody system

Re: Not happy eBay - DEFECTIVE defect system !!

bigbrickshop — Wed, 06 Aug 2014 12:46:37 GMT

Our reports don't match up. They still don't show which transactions "earned" low DSRs last year.

Re: Not happy eBay - DEFECTIVE defect system !!

bigbrickshop — Wed, 06 Aug 2014 12:47:55 GMT

Maybe 7 of your defects have rolled off the end of the 12 month period?

Re: Not happy eBay - DEFECTIVE defect system !!

thecatspjs — Wed, 06 Aug 2014 12:51:00 GMT

@harley_babes_hoard wrote:
it's only been like that for over a week. It's still there you just have to dig a bit deeper. Where the % of defects is click on the grey arrow infront of it to expand it. go down to the bottom and click on download report. As for the rest who knows.

Found the grey arrow thanks Harley .....

It still ONLY SHOWS THE 3 DEFECTS I KNEW ABOUT showing in my previous reports !!!

jeeezuzzzz whats wrong them !!!!!!!!!!!!.

Re: Not happy eBay - DEFECTIVE defect system !!

thecatspjs — Wed, 06 Aug 2014 12:55:39 GMT

@bigbrickshop wrote:
Maybe 7 of your defects have rolled off the end of the 12 month period?

No, they were showing as populated across the 12 month period. I have 2 defects that should fall off this or next month, one being the neutral feedback from the scamming buyer seeking a partial refund.

I am happy to lift to game, but FGS if I am going to penalised, let me know **bleep** exactly I am doing wrong - if I do not have access to a STABLE transaction number and tally I will running around in **bleep**ing circles trying to work it out

Re: Not happy eBay - DEFECTIVE defect system !!

harley_babes_hoard — Wed, 06 Aug 2014 12:58:35 GMT

depending on how much you sell it can be a 12 month defect period or a 3 month period.(Mine is 3 months) If you had defects before the first of may they would have dropped off come the first of August when these became live. It will tell you down the bottom of that same page what your defect period is.

The system should have only been counting the defects received from the 1st May onwards.

Re: Not happy eBay - DEFECTIVE defect system !!

thecatspjs — Wed, 06 Aug 2014 12:57:44 GMT

the transaction period is the same as was yesterday - the 20 July - the number of defects has halved, but the report is still the same and still does not show any transaction details for items where low DSRs were given.

*sigh*

Re: Not happy eBay - DEFECTIVE defect system !!

2011.narelle — Wed, 06 Aug 2014 12:58:54 GMT

I think it's all a new weirder 2014 version of the Milgrim Experiment.

eBay is shocking the prisoners to see what happens & because they have the authority.

No i don't really think that (maybe) just a bit of levity in the face of adversity & eBay madness

Re: Not happy eBay - DEFECTIVE defect system !!

thecatspjs — Wed, 06 Aug 2014 13:05:27 GMT

awww Narelle .... your comments are GOLD ...

... still fuming

Re: Not happy eBay - DEFECTIVE defect system !!

2011.narelle — Wed, 06 Aug 2014 13:14:08 GMT

I'm all for angry usually but i just can't have another night of insomnia (non eBay related) so just for tonight I'm gonna treat my dashboard like the one in my car & not look at the numbers on it.

Tell you what cats,i will teleport a bourbon with Prince Valium to you,even though i likes your feisty nature

Re: Not happy eBay - DEFECTIVE defect system !!

black*poppy — Wed, 06 Aug 2014 13:40:27 GMT

I wonder if it might have something to do with the fact that the evaluation period (20th each month), doesn't match with the evaluation period (01 Aug, 2013 - 31 Jul, 2014). Maybe when 20 August rolls around it might synchonise. It's a bit too late at night for me to think this through further, mind's a bit fuzzy... 🙂

Re: Not happy eBay - DEFECTIVE defect system !!

thecatspjs — Thu, 07 Aug 2014 15:27:45 GMT

I still cannot see how 9 not as described defects over 12 months have morphed into reduced tally of 2 overnight save the whole system is bs from the start.

I do care very much about buyers impressions and lost some selling mojo cause I thought my descriptions just did not cut it - but apparently this is not the case - but who knows for sure ???

Re: Not happy eBay - DEFECTIVE defect system !!

motherearth-7 — Fri, 08 Aug 2014 02:52:49 GMT

I dont look at any of my dash boards...I wasnt going to look, but its like I just had to, Hey?...I just had to go and bluddy well look at that stupid dashboard thingy cos of a scammer who left bad feed back I cant get removed...I will be having my stiff drink tonight...It was never like this . I never had to have a drink cos of ebay. I have stocked up my cabinet. This defect strategy could cause some major RAGE problems now that you know who caused your defects.....

Re: Not happy eBay - DEFECTIVE defect system !!

black*poppy — Fri, 08 Aug 2014 03:32:00 GMT

How many were before 1 May? After 20 August only the ones after 1 May will count, maybe your sudden reduced count is inline with this?

Prob just grasping for straws here, I know! It's a big huge complicated database, there's bound to be glitches and ghosts with the changes

Re: Not happy eBay - DEFECTIVE defect system !!

thecatspjs — Fri, 08 Aug 2014 03:41:35 GMT

Holy Moly ... all is well, my dashboard has changed again and I am now back up to 9 for item not as described

According to the trending data, I do not have single defect from May onwards - which probably just reflects that I lost my eBay seller mojo and have done hardly any new listings on this ID since May compared to previous volumes and have just been relisting.same stuff.

My report still only shows the three defects I know about, one neutral feedback and two not as described, all before May.

Can other sellers see transaction numbers for defects from prior to May ?

Re: Not happy eBay - DEFECTIVE defect system !!

thecatspjs — Fri, 08 Aug 2014 03:44:50 GMT

@bigbrickshop wrote:
Huh? You're complaining that your defects have dropped from 9 to 2?

Want some of ours? 🙂

OK hand em over

Now my tally has gone back up, has yours gone down accordingly