https://community.ebay.com.au/t5/Selling/ebay-customer-support-email/m-p/1465125#M70548 <P>I just got an email from CS that was addressed to someone else and about a member I don't even know. It was the standard spiel and I did contact CS a couple of days ago. Is it normal for CS to reply like this?</P> Mon, 25 Aug 2014 06:18:09 GMT dylan11235813 2014-08-25T06:18:09Z https://community.ebay.com.au/t5/Selling/ebay-customer-support-email/m-p/1465125#M70548 <P>I just got an email from CS that was addressed to someone else and about a member I don't even know. It was the standard spiel and I did contact CS a couple of days ago. Is it normal for CS to reply like this?</P> Mon, 25 Aug 2014 06:18:09 GMT https://community.ebay.com.au/t5/Selling/ebay-customer-support-email/m-p/1465125#M70548 dylan11235813 2014-08-25T06:18:09Z https://community.ebay.com.au/t5/Selling/ebay-customer-support-email/m-p/1465151#M70550 <P>Yes&nbsp; <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>&nbsp;</P><P>It's either a bot replying or an underpaid under-trained CS rep who selects an option from a menu of pre-written responses.</P><P>&nbsp;</P><P><SPAN>Thank you for choosing eBay.</SPAN></P> Mon, 25 Aug 2014 06:48:07 GMT https://community.ebay.com.au/t5/Selling/ebay-customer-support-email/m-p/1465151#M70550 bigbrickshop 2014-08-25T06:48:07Z