topic Re: Buyer requested I cancel in Selling

Buyer requested I cancel

demerl54 — Wed, 10 Sep 2014 06:52:58 GMT

Buyer won an auction after three days said it was a mistake & can I please cancel transaction? If I do does that reflet on my ratings?

Re: Buyer requested I cancel

daniellebradydesigns — Wed, 10 Sep 2014 06:57:38 GMT

If you put the cancellation through as "buyer mistake or changed mind" it shouldn't count as a defect.

Re: Buyer requested I cancel

aceantman — Wed, 10 Sep 2014 06:57:50 GMT

hi. send an email and explain that you will need to send a mutal cancelation report a problem drop menu, and write in the comment buyer has changed their mind. and when they accept you should get your fvf fees back, if they dont respond tou then close it after 7 days and get your fees back.

hope this help

Anthony

Re: Buyer requested I cancel

ydgonline06 — Wed, 10 Sep 2014 07:00:34 GMT

I have earnt a defect for exactly that situation.

Next time I am going to involve eBay ie ask them how to cancel if a buyer requests it, and keep the answer to use later if I get a defect.

Re: Buyer requested I cancel

putney32 — Wed, 10 Sep 2014 07:26:07 GMT

@ydgonline06 wrote:
I have earnt a defect for exactly that situation.
Next time I am going to involve eBay ie ask them how to cancel if a buyer requests it, and keep the answer to use later if I get a defect.

open a non payer dispute, close it 4 days later.... fvf back NO defects, will make the ''buyer'' think twice before doing it again.

Re: Buyer requested I cancel

black*poppy — Wed, 10 Sep 2014 08:09:42 GMT

That's really lousy advice, why are people determined to upset buyers? It only ends badly for the seller.

Everyone changes their mind occasionally. At least the buyer had the decency to let you know instead of it dragging out for the 8 days it takes for and UPI case to wind up. You can relist immediately with a mutual cancellation, or even offer the item to another bidder if there was any.

If you select reason for cancellation - buyer changed mind (whatever the wording is) you will NOT get a defect. I've done it several times with no defects. If you do, you can contact ebay to have it removed. It states very clearly in ebay policy that defects do no occur if buyer changed mind.

I've read on these boards that a defect can occur if there has not been an email exchange between the seller and buyer. In your case you clearly have, so you should be fine.

Re: Buyer requested I cancel

cherry*135 — Wed, 10 Sep 2014 08:27:21 GMT

Buyer shouldn't commit to buying an item unless they are 100% sure they want it and have the funds available to pay for it.

If people are undecisive about buying items they should stick to retail stores that allow refunds for change of mind.

Defects aren't given to sellers if the reason they cancel a sale is buyer initiated. ( there were some problems with this a few months ago).

Buyer purchased item by mistake or changed mind is the right option from the list of buyer cancellation reasons.

Thereasons for cancellation that give sellers defects are:

I ran out of stock

I sold item to another buyer

I no longer want to sell the item

Other reason

Re: Buyer requested I cancel

phorum_junkie* — Wed, 10 Sep 2014 08:27:04 GMT

That's really lousy advice, why are people determined to upset buyers? It only ends badly for the seller.

I have no desire to upset buyers but this person is not a buyer, they are a tyre kicking waste of time and deserve to get an unpaid item strike if they fail to go through with the transaction. If they do it more than once and sellers issue the strike they deserve then I won't have to be bothered by them as they will be blocked, as they should be. If sellers send mutual cancellation requests they leave themselves vulnerable to the buyer choosing the wrong response so you lose the fvf refund and more to the point they can still leave you neg feedback! I would not trust someone who was numpty enough to buy something they did not want to do the right thing.

Re: Buyer requested I cancel

harley_babes_hoard — Wed, 10 Sep 2014 08:36:54 GMT

Sorry reply was for blackpoppy

We all know what ebay say and do regarding removing feedback/ defects are two different things. If there is any chance of me coping a defect for a buyers change of mind then sorry I will lodge a non payment dispute everytime. If the buyer doesn't make these "mistakes" all the time then one strike is not going to hurt them however if they have a habit of doing it then it might just make the wake up.

Re: Buyer requested I cancel

black*poppy — Wed, 10 Sep 2014 09:09:52 GMT

Gosh, I though the real time wasters were the ones who never pay and never make contact.

It takes 8 days to get that over with - while a mutal cancellation is immediate. And you might get positive feedback.

If you get a defect for a buyer initiated cancellation, you are doing something wrong.

Another thing - if you open a UPI, the buyer has FOUR DAYS to give you a neg. If I was the buyer who had requested a cancellation and a UPI was opened, I would not be happy with that, for sure.

That is also to say I have requested cancellations before, for different reasons. In over 1000 transactions over many years, a small handful is par for the course. But I am a great buyer so to restrict my buying only hurts other sellers. Would I be "taught a lesson" by having a UPI opened against me? Not a chance, but I would be able to direct my discontent somewhere very convenient.

Finally if the buyer does get a strike and they have evidence that they attempted to contact the seller to cancel the transaction, I am sure it would be easy to have it removed.

I have three main rules for ebay selling:

1. Keep buyers happy

2. Don't hassle buyers

3. Do not make buyers unhappy

I actually think of myself more as a buyer than a seller, some of the things stated on the selling boards are a bit shocking to my buyer's ears.

Have you tried putting your buyer hat on?

Re: Buyer requested I cancel

cherry*135 — Wed, 10 Sep 2014 09:31:13 GMT

Buyers are people who bid, win and pay (or hit buy it now and pay).

Re: Buyer requested I cancel

harley_babes_hoard — Wed, 10 Sep 2014 13:04:13 GMT

@black*poppy wrote:
Gosh, I though the real time wasters were the ones who never pay and never make contact. That would include cancellations= non payers

It takes 8 days to get that over with - while a mutal cancellation is immediate. And you might get positive feedback. might

If you get a defect for a buyer initiated cancellation, you are doing something wrong.tell that to all the people that have already received defects for doing the right thing

Another thing - if you open a UPI, the buyer has FOUR DAYS to give you a neg. If I was the buyer who had requested a cancellation and a UPI was opened, I would not be happy with that, for sure. wrong. the buyer cannot leave feedback if they don't pay

That is also to say I have requested cancellations before, for different reasons. In over 1000 transactions over many years, a small handful is par for the course. But I am a great buyer so to restrict my buying only hurts other sellers. Would I be "taught a lesson" by having a UPI opened against me? Not a chance, but I would be able to direct my discontent somewhere very convenient.

Finally if the buyer does get a strike and they have evidence that they attempted to contact the seller to cancel the transaction, I am sure it would be easy to have it removed. don't bet on it.

I have three main rules for ebay selling:
1. Keep buyers happy
2. Don't hassle buyers
3. Do not make buyers unhappy

I actually think of myself more as a buyer than a seller, some of the things stated on the selling boards are a bit shocking to my buyer's ears.

Have you tried putting your buyer hat on? I buy alot. I commit to my purchases and pay for them all. even if I change my mind.

Re: Buyer requested I cancel

black*poppy — Wed, 10 Sep 2014 13:53:06 GMT

HQ, the only thing you have added to this discussion is that buyers cannot leave feedback if they have not paid.

In this you are ABSOLUTELY wrong.

I currently have four items in my buying account that I haven't paid for yet. ALL have the option to Leave Feedback.

I have also left feedback, including neg, for items I haven't paid for, for example when the seller cancelled the transaction because the item wasn't actually available, or any reason I chose not to pay that seller. They are still there in my Feedback Left for Others to this day.

Check your Purchase History page next time before you pay for them, there's a drop-down menu under where it say Pay Now.

The only time a buyer can't leave fb is if an AUTOMATED UPI case is opened (ie the seller has the automatic settings switched on) which prevents the buyer leaving feedback. If the seller does it manually, that door is still wide open until the case is closed by the seller and the buyer gets a strike. This has been rehashed over and over on these boards.

Also, I still stand by the statement that defects do not happen for cancelled transactions Buyer changed mind - unless I have a magic account or something.

Re: Buyer requested I cancel

phorum_junkie* — Wed, 10 Sep 2014 14:56:30 GMT

I currently have four items in my buying account that I haven't paid for yet. ALL have the option to Leave Feedback

Once a dispute is closed in the seller's favour the option to leave feedback is gone. Any feedback that has been left by the buyer before the dispute ends will be removed on request if they don't pay.

Re: Buyer requested I cancel

harley_babes_hoard — Wed, 10 Sep 2014 20:19:13 GMT

I suspect your buying capacity just got a lot smaller

Re: Buyer requested I cancel

black*poppy — Wed, 10 Sep 2014 22:45:59 GMT

I don't buy on this account, silly

Re: Buyer requested I cancel

black*poppy — Wed, 10 Sep 2014 22:58:13 GMT

Yeah, I've never been through a dispute process as a buyer. I should test if that's true. As a seller I know I can leave fb for a buyer following closure of UPI case

I should say that some pick up items I've bought never show up as paid in ebay (therefore unpaid as far as ebay is concerned), however fb left anyway.

Re: Buyer requested I cancel

best.buys — Wed, 10 Sep 2014 23:52:30 GMT

I fell foul of ebays new rules on this one - if the buyer contacts you via ebay messages then they can leave you feedback as in the feeble minds of ebay management if the buyer contacts the seller then it is up to the seller to "fix" whatever the problem is.

Re: Buyer requested I cancel

i-love-my-sheep — Thu, 11 Sep 2014 01:06:13 GMT

@black*poppy wrote:
Yeah, I've never been through a dispute process as a buyer. I should test if that's true. As a seller I know I can leave fb for a buyer following closure of UPI case

You can't leave feedback for a buyer after an UPI is closed. The leave feedback link might be there, but when you click on it, you don't have the option of leaving any. Below is a creenshot of what you get if you try to leave feedback after a case is closed.

Re: Buyer requested I cancel

tropical_scene — Thu, 11 Sep 2014 02:16:28 GMT

You are right phorum, I have lost my selling fees many, many times by buyers requesting for me to cancel the sale and then choosing to "not accept" the cancellation.

If a customer asks to cancel within 1 or 2 days, I still send a "cancel transaction" notice and explain to them to accept it so that they are no longer liable for payment (and then cross my fingers & toes). But if a buyer wants to cancel 3 days or a week later, I let them know I will need to open a non-payment dispute to receive a refund on the fees eBay has already charged me.