topic Re: View order details page in Selling

View order details page

dsuperzone — Tue, 07 Oct 2014 07:27:09 GMT

Anyone else notice that the new "view order details" page is only showing the first purchased item?

I have for example one buyer who bought 3 items but it will only show the first one? Does anyone have any idea if they are going to fix this or anything? Seems like we keep going backwards and it's very frustrating 😞

Re: View order details page

horizon1907 — Tue, 07 Oct 2014 07:34:12 GMT

I don't like it either. 😞 Not exactly User Friendly IMO.

Re: View order details page

pennyforum14 — Tue, 07 Oct 2014 07:38:58 GMT

Switch to Selling Manager to view it and you can see all the items.

Re: View order details page

dsuperzone — Tue, 07 Oct 2014 07:58:46 GMT

Penny, to be honest I dislike selling manager just as much fingers crossed for a fix...btw dont u just love how they force these changes on you?

Re: View order details page

justajunk — Tue, 07 Oct 2014 08:26:27 GMT

Well, having recently received a combined invoice from a seller I have bought two items from, I can confirm that -- from my end as buyer -- both items show up in 'View Order Details'.

Maybe it's just a glitch, affecting only our view as sellers.

Re: View order details page

i-love-my-sheep — Tue, 07 Oct 2014 09:26:08 GMT

I just checked the order details for a combined purchase for a buyer and it only shows the first item. I also checked a combined order of 9 things I bought and all 9 are showing up on the order details as a buyer.

I wonder why they can get it right on the buyers view but not the sellers?

Re: View order details page

egglesdtp — Tue, 07 Oct 2014 14:38:00 GMT

Well at least it's good to know it shows on the buyer's end correctly.

But why did they have to change it so significantly on the seller's version? It means if you have sold multiple items to the one buyer, and print the order form (as I do, so I know what to pack and where to send it) you must handwrite the extra items on the invoice. What is the point of that? And the page still prints out with an overlapping mess across the top of the page.

Re: View order details page

thecatspjs — Tue, 07 Oct 2014 21:46:12 GMT

When I try to view the order details of a multiple purchase I have made as a buyer this is what I see

Re: View order details page

lyndal1838 — Tue, 07 Oct 2014 22:09:58 GMT

As a buyer only I have had invoices in the last few days with 20+small items all showing. Only one invoice in the last week has been for a single item, the rest have been multiple items and every one has shown on the respective invoice.

Re: View order details page

downeyas — Tue, 07 Oct 2014 22:24:11 GMT

They fixed it - woohoo lol

Re: View order details page

i-love-my-sheep — Tue, 07 Oct 2014 23:27:53 GMT

YES!!! I just checked one of my multiple purchase order details and it showed the 4 that the buyer bought. Maybe eBay got sick of all the complaints from sellers.

Re: View order details page

clarry100 — Tue, 07 Oct 2014 23:34:39 GMT

We can only hope they also get sick of all the seller complaints about their new defect system and forced refunds policies.

Re: View order details page

dsuperzone — Tue, 07 Oct 2014 23:35:17 GMT

Awesome!!, Yep it def' looks fixed here too.

Thanks eBay!!

Now can we get a Turbo Lister 3 (maybe thats made in this century 🙂 )

Re: View order details page

thecatspjs — Wed, 08 Oct 2014 06:02:59 GMT

Still broken for my multiple purchases

Re: View order details page

goldcoast4212 — Wed, 08 Oct 2014 06:59:29 GMT

Not only that but you can no longer view phone numbers, you need to go and search for members details,

Couriers require phone numbers and sending is now taking a lot longer to send things out

Ebay has no time frame to fix anything for the email today.

Re: View order details page

sparrow2207 — Wed, 08 Oct 2014 08:58:36 GMT

Can't download order details to a thumb drive to print out anymore. When I open up the saved page to print it is empty of everything except ebay header. I use that page as my file copy. Why does ebay make everything so much harder for sellers with their "upgrades" to the site.

Re: View order details page

egglesdtp — Wed, 08 Oct 2014 10:57:58 GMT

@sparrow2207 wrote:
Can't download order details to a thumb drive to print out anymore. When I open up the saved page to print it is empty of everything except ebay header. I use that page as my file copy. Why does ebay make everything so much harder for sellers with their "upgrades" to the site.

Why not print directly as there is a 'printer-friendly' page on the Order Details. Unless you don't have access to a printer at the time?

Re: View order details page

netdragon4 — Wed, 08 Oct 2014 11:09:27 GMT

Yes, it is annoying. I also just looked at order details for a customer, it shows the postage as US dollars and not AU dollars and I am on the Australian site. Another glitch......??

Re: View order details page

sparrow2207 — Wed, 08 Oct 2014 14:56:16 GMT

No direct printer access hence need to save to thumb drive to print later.

Have now found a work around that I didn't know was on my netbook. I can print to "PDF" and save it that way and print later.

Re: View order details page

egglesdtp — Fri, 10 Oct 2014 07:13:41 GMT

@sparrow2207 wrote:
No direct printer access hence need to save to thumb drive to print later.

Have now found a work around that I didn't know was on my netbook. I can print to "PDF" and save it that way and print later.

Good solution.