topic Re: npb in Selling

npb

bakeandfry — Thu, 09 Oct 2014 05:51:56 GMT

Can somebody please please please put the link in for closing a npb case. Everytime I try to close via dropdown box, the options display for half a second then it buggers off. For the love of god its soooo frustrating.

Re: npb

crusader-rabbit48 — Thu, 09 Oct 2014 05:59:52 GMT

@bakeandfry wrote:
Can somebody please please please put the link in for closing a npb case. Everytime I try to close via dropdown box, the options display for half a second then it buggers off. For the love of god its soooo frustrating.

I usually go through the Resolution Centre.

If the 4 days are up, close the case.

The buyer will receive a 'strike' & you get your FVF refunded.

Re: npb

bakeandfry — Thu, 09 Oct 2014 06:10:28 GMT

Were would i find that?. i use phone and full site is hard to navagate, pinch and zoom...

Re: npb

beautbots01 — Thu, 09 Oct 2014 06:14:11 GMT

You cannot close a npb case until exactly 4 days (to the minute) after you have opened it. You should be able to see an option for that sale which will lead you to the Resolution Centre. Sometimes it says Eligible for Dispute. Click on that, but if the four days are not up you cannot close it and get your fees back.

Re: npb

bakeandfry — Thu, 09 Oct 2014 06:47:20 GMT

Yes i know that its 4 days to open and another 4 to close. I can close. I just cant close because the option keeps disapearimg after half a second.

Re: npb

bakeandfry — Thu, 09 Oct 2014 08:00:36 GMT

Help please!!!! @_@

Re: npb

i-love-my-sheep — Thu, 09 Oct 2014 09:22:13 GMT

Not sure if this will help, I just opened a case. This link is what is showing in my address bar in the resolution centre. If I go the close case page, there is a number in the address and I don't know if that number is specific for my case.

http://res.ebay.com.au/ws/eBayISAPI.dll?ResolutionCenter&cf=8

You should hopefully be able to tap on the 'take action' link on the right of the open case.

Re: npb

bakeandfry — Thu, 09 Oct 2014 11:17:03 GMT

Thankyou sheep. It worked!!. happy dance...

Re: npb

i-love-my-sheep — Thu, 09 Oct 2014 11:22:02 GMT

YAY for you!!!! I'm secretly hoping that my buyer will pay, but given they've ignored all attempts at communication, I'm not confident. She has all good feedback too, so not sure what's happened. If someone changes their mind, I just wish they'd tell me if that's what's happened.