topic Stock discrepancy and item not received in Selling

Stock discrepancy and item not received

spacetomatoes — Wed, 15 Oct 2014 13:47:45 GMT

Hi guys, just wondering if anyone could give me some quick thoughts...

I sent an item via a letter and the buyer has let me know their item was not received...I would be wary as this buyer has not received something once before but it turns out I have one more item left despite the fact I sold out of it on Ebay.

Did I make a mistake and cause an unlucky coincidence? Or did I mess up someone else's order? I'm planning to just replace the 'lost item' since I have one left...is this what you would do? I'm kind of worried someone else is going to email me and go...you sent me the wrong thing! Thanks in advance 🙂

Re: Stock discrepancy and item not received

phorum_junkie* — Wed, 15 Oct 2014 14:07:02 GMT

I would either send a replacement as a registered letter or just say sorry and refund in full whichever option was the cheapest.

Re: Stock discrepancy and item not received

spacetomatoes — Wed, 15 Oct 2014 14:37:49 GMT

Thanks phorum_junkie! Will do 🙂 Would you advise any further action? Or should I just complete this transaction for now and wait and see how their next order goes? I know I made a mistake with my stock but I'll just be kicking myself if an item goes missing a third time :0

Re: Stock discrepancy and item not received

cq_tech — Wed, 15 Oct 2014 15:26:10 GMT

Send it SOD instead of registered as it's cheaper. 😉

Re: Stock discrepancy and item not received

phorum_junkie* — Wed, 15 Oct 2014 15:39:00 GMT

Can you have SOD without registering when it is a letter?

Re: Stock discrepancy and item not received

cq_tech — Wed, 15 Oct 2014 16:33:17 GMT

Well I thought so but having just spent 20 minutes trawling through the AP site, there's plenty of mention of registering letters, but the only reference to SOD seems to relate to satchels or parcels, so perhaps SOD isn't available for large letters although I'm sure I saw mention of it being an option on the AP postage calculator when listing the other day. I'm going to the PO tomorrow so I'll ask them while I'm there and get a definitive answer.

Re: Stock discrepancy and item not received

wilk1149 — Wed, 15 Oct 2014 20:40:08 GMT

My post office claims that letters can not be sent SOD. I have sent a few and every time the only tracked service I can use is registered

Re: Stock discrepancy and item not received

cq_tech — Thu, 16 Oct 2014 02:35:19 GMT

My local LPO told me the same thing this morning and when I asked them why, they were unable to give me an answer, other than the fact that registered costs more. There's no logical reason that SOD can't be used on large letters other than the fact that it's simply not stated as being an option, so it appears that the consumer loses out yet again purely in the name of AP's profitability.

Re: Stock discrepancy and item not received

mydiyau — Thu, 16 Oct 2014 02:45:24 GMT

Yes, Sod only on parcels. buy a box of 50 registered labels, only $3 each not $3.75.

Re: Stock discrepancy and item not received

spacetomatoes — Thu, 16 Oct 2014 05:41:09 GMT

Thanks for the tips guys! Luckily I'll be doing a refund this time but I will keep this in mind as something to try if I ever need to guarantee a large letter's delivery.

Re: Stock discrepancy and item not received

cq_tech — Thu, 16 Oct 2014 07:08:24 GMT

@transoceania wrote:
Yes, Sod only on parcels. buy a box of 50 registered labels, only $3 each not $3.75.

They're actually $3.10 per label in rolls of 50 but that's still a fairly decent saving of $32.50 over buying them individually.

The other big advantage is that even if the price goes up (which it does every year) these labels still remain valid.

Re: Stock discrepancy and item not received

spacetomatoes — Fri, 17 Oct 2014 00:04:27 GMT

Just an update - turns out that I had an unpaid item so there was no stock discrepancy - the buyer's item just went missing for a second time 😞