topic australia post tracking in Selling

australia post tracking

hitwken — Mon, 20 Oct 2014 23:53:22 GMT

i sent item xpress post with tracking number , buyer now sayes he has not received it australia post said deliverd on 15/10/14 he is now claiming refund thru pay pal is this a general acurance on the bay ?

Re: australia post tracking

i-love-my-sheep — Mon, 20 Oct 2014 23:55:24 GMT

As far as I know, if the tracking number says it was delivered, the buyer won't get a refund. Did they open an Item Not Received case? If so, send PayPal the tracking number and they will be able to check that it has been delivered.

Re: australia post tracking

hitwken — Tue, 21 Oct 2014 04:57:45 GMT

hi thanks will do so

Re: australia post tracking

amore_gwapa — Tue, 21 Oct 2014 05:55:58 GMT

This happened to me last week, the tracking shown it delivered but the buyer says she never receive the package, what can I do, you may think I am stupid but I ended up give her full refund.... i rather lost 5 items plus $20 full refund to her instead of let her open dispute and go through all of this via paypal .... then she will sure end up give me negative feedback as when I looked at her profile, she leave negative to seller more than positive and I dont want that to happen to me..... I dont want to have any defect from anybody, yes I may stupid to refund her money but for me, I think it worth to do this then just add her to blocked list.... too tired to deal with someone like this......

Re: australia post tracking

phorum_junkie* — Tue, 21 Oct 2014 07:10:19 GMT

Does the tracking show as delivered to the buyer's address (at the very least the postcode) or does it just show as delivered to the nearest mail centre?

Re: australia post tracking

jimmyjoejoe_jnr — Tue, 21 Oct 2014 07:35:34 GMT

I had a similar thing last week buyer said never got item after a month,I looked up tracking told her it was delivered to ebay address on the 24th Sept.She said okay someone must have taken it not my fault these things happen never heard another word then on Sunday I look and she left neg feedback.I rang ebay gave them the tracking number they checked it out and removed neg feedback,If it has been delivered you don't owe them a refund.

Re: australia post tracking

amalan11 — Tue, 21 Oct 2014 09:51:33 GMT

With the tracking it seems to be playing up lately.

I always register my email address to be told progress this was always very good and always got email on morning it was on truck for delivery that day and email when delivered but last 4 times nothing including a package today.,although on post site it shows as delivered fine.

I had one package a month ago sent from far North qld on Mon 8.50 am,arrive and processed at Chelora in Sydney on Tue at 12.33 and then not get delivered till wed of next week ( usualy its on truck same day its processed through Chelora) im dubious it got to Chalora so fast ...very odd but I realy was worried it had gone AWOL

And I find sometimes its listed as delivered when in fact there is no sign of it till next day .It also can be listed as delivered if a card is left and its actualy taken to post office

Re: australia post tracking

hitwken — Wed, 22 Oct 2014 05:01:50 GMT

hi shows deliverd to mail centre then deliverd next day a/post insists it was deliverd on 15th posted on 13th xp mail

Re: australia post tracking

old_holdens_never_die — Wed, 22 Oct 2014 21:58:12 GMT

I sent an item recently and tracking showed processing through Aust Post facility at Villawood NSW then next day - Delivered Villawood NSW thing is buyer lived in Penrith NSW so that (which is a common occurence) could be a point of argument in getting a refund approved in those cases. Tracking number info has a long way to go! It's only as good as the Aust Post employees that swipe the barcode as it passes through the system. I've had items go through that only ever show lodgement & nothing more..... crazy! LOL many stories & many arguments over tracking numbers! never with buyers with Aust Post!

Re: australia post tracking

casbit33 — Wed, 22 Oct 2014 22:13:50 GMT

exactly - it doesn't matter what Aust Post do, we get the blame.

Re: australia post tracking

regrettopart — Sun, 29 Nov 2015 01:41:41 GMT

yeah you are all right there when it comes to E BAY AND PAY PAL , they go in favor of the seller , get very weary know useing e bay , for out of pocket af a good amount of dollars ,

so buyers beware to whom you purchase , as i had one item purchase had not received after a good amount of time and was told postage is slow , had been sent a letter to alter feed back from negative to positive , i had stated that will not happen

SO BE CAREFULL ON WEB E BAY PURCHASES As you could end up out of pocket .

like myself , as e bay and paypal stated in favor of the seller ,

the item to wit arrived damaged and not working so sent back for a replacement or refund

never received good support from either the mentioned in this statement .

item sent under tracking , when it got to the shores of China , the post has no recolection of it and seller states never received

i am still in battle wth all the mentioned and Australia Post

HAVE A GOOD CHRISTMAS AND A FANTASTIC NEW YEAR

Re: australia post tracking

*tippy*toes* — Sun, 29 Nov 2015 01:53:03 GMT

Why did you drag up an old, dead thread? Most of the info contained in this thread is OLD and not relevant any more.

WOW, you leave a lot of bad feedback for sellers. Some might be justified, but giving someone bad feedback for slow delivery is nasty. A seller has no control of how long the shipping company takes to deliver. As long as they post it within their stated handling time, they have done nothing wrong. The estimates that eBay put in the listing, are just that, estimates. The seller has no control over those estimates as eBay put them there. Sadly, people like yourself take them as gospel and trash a sellers rating for something they have no control over.

You have now gained an invitation to the eBay party. Where everyone else is inside having a great time, and you're outside looking in the window. Good luck trying to buy anything from any of the sellers in this forum, because you won't be able to. You may also find you have bids cancelled on any auctions you bid on. Very few sellers will take the risk of selling to you given you seem to relish in trashing their feedback.

Re: australia post tracking

lyndal1838 — Sun, 29 Nov 2015 02:09:55 GMT

All is forgiven for dragging up this old thread.....it gives sellers a chance to invite you to their party.

All I can say is wow, just wow.....11 neutral/negatives from 17 feedback left.

Re: australia post tracking

*tippy*toes* — Sun, 29 Nov 2015 02:17:42 GMT

No doubt they will have justification for doing so, like all the serial feedback trashers do. When someone has that much bad luck buying on eBay, one has to wonder why they continue.

Re: australia post tracking

robinsonmarineparts — Sun, 29 Nov 2015 02:57:45 GMT

@casbit33 wrote:
exactly - it doesn't matter what Aust Post do, we get the blame.

So very true, i'm sick to death of it, buyers blaming us because Australia Post don't do the job that we pay them for.

I had chat to Ebay about this yesterday and a super is going to call me on Monday to disscuss it.

Re: australia post tracking

designers*n*more — Sun, 29 Nov 2015 13:35:00 GMT

Make sure you send the tracking info via the dispute page!

Re: australia post tracking

designers*n*more — Sun, 29 Nov 2015 13:43:08 GMT

"as when I looked at her profile, she leave negative to seller more than positive"

Possibly sounds like this this buyer has a problem receiving items, (could be trying to scam) if she's left more negs than positives!

Re: australia post tracking

*tippy*toes* — Sun, 29 Nov 2015 13:49:25 GMT

@designers*n*more wrote:
Make sure you send the tracking info via the dispute page!

I think it's probably too late to do that now after 13 months. Don't you only have 30 days for an eBay dispute, or 180 days for PayPal? Or have I missed something?

Re: australia post tracking

bettyboopsadaisy — Sun, 17 Jan 2016 21:39:48 GMT

There are definitely problems with auspost tracking.

Sent a parcel shortly before Xmas to a PO Box address in Chadstone Centre in Victoria. It was registered and like all parcels these days, had tracking.

After 10 days buyer had still not received it and the tracking said that it had gone to Mt Waverley which is not too distant from Chadstone but still not the correct destination.

When the buyer made an enquiry using the tracking number, she was told that that tracking number was for a parcel with a residential address on it.

I had a clear memory of the parcel in question and remembered just as clearly writing the correct PO Box address on it.

The customer opened a customer enquiry and, lo and behold, the parcel was found quite quickly with the correct address on it (ie the PO Box address in Chadstone Centre) It had taken altogether 18 days for her to receive it !

At the end of this process, I swore I would never again send any sale items over the Xmas / New Year period when you get the 'toxic' mix of a much higher volume of mail and casual (less experienced) employees at auspost, to cope with the huge influx of mail over that period.

Every year, I say I won't send merchandise during this period but a number of customers are determined to receive their items as quickly as possible and I don't want to get defects for late sending.

But the inefficiency of the tracking system (reflecting other poor aspects of auspost service) continues. I posted another parcel on 4/1 and since then all the tracking tells me (and the customer) is that the parcel was 'processed at an Australia post facility' on 7/1'. Its now 11 days later and no further online information available.

I haven't enquired whether the customer has in fact received the item in question (which is possible and the tracking info just not updated) and haven't heard from the customer either but plan to msg them today to find out if they have their parcel.

Its really just not good enough, especially for the money we pay for the service.

Re: australia post tracking

*tippy*toes* — Sun, 17 Jan 2016 23:32:07 GMT

I just received an express parcel I was expecting today. I brought it inside, finished making my cup of tea, checked the tracking number and it was showing as delivered. I had planned to do that to see how quickly after delivery it updates. I was quite shocked that it had updated.

What I am really livid about, I asked for and paid for signature on delivery as it was an expensive purchase and I didn't want a bright yellow satchel sitting at my front door in full view of the world. I have had express satchels stolen before. The parcel was dropped and no signature was asked for.

The reason I asked for SOD is because I was supposed to be working today, but got asked on Friday if I wanted today off as today was going to be pretty slow and they had too many staff on for the work load. He made no effort to hide it, just propped it up against my front door for all and sundry to see. Anyone could have just walked in off the street and taken it as they have done in the past (one time within seconds of it being dropped as I heard them).