topic The Writing is on the Wall in Selling

The Writing is on the Wall

garfield_53 — Tue, 21 Oct 2014 07:53:47 GMT

It has been such a bad two weeks with returns, never had this much in 12 months than I have had in the past 10 days.

I think perhaps the buyers are already aware that they hold the power.

Dress is the wrong colour cream, my boobs are too big for the tunic, it just doesn't look right on me, its lovely but I look too big etc. etc. etc.

You can't say no, or you risk a neg (defect), you shouldn't say yes because you're not a Shopping Mall where you get to try before you decide to buy.

Totally Screwed whatever way you choose to deal with it.

I had already decided that certain products I would cease to sell on the 1st November as they would cause me too much grief and be possible avenues for scammers to claim INAD, keep the item and get the refund (perfume and cosmetics).

But I thought my BNWT items were safe, but maybe not, now buyers can purchase, try on at home and decide its not right for them and get a refund, with possibly not even returning the item.

Not sure where to go from here, if this is happening now, how will it be from the 1st November.

4,000 in fees a month will maybe buy me some stress free environment elsewhere.

I would really be interested to know if other clothing sellers are striking the same trend.

Re: The Writing is on the Wall

horizon1907 — Tue, 21 Oct 2014 08:03:27 GMT

It may be ?? If it was a change of mind with the buyer, you could let them know that if they wish to cancel the transaction they can. Make sure though, your buyer accepts that it's their decision and not yours. Just a thought. 🙂

Re: The Writing is on the Wall

garfield_53 — Tue, 21 Oct 2014 08:08:14 GMT

Yes thanks for that, I do a mutual cancellation, buyer changed their mind, and I don't refund until they accept it.

Re: The Writing is on the Wall

horizon1907 — Tue, 21 Oct 2014 08:17:55 GMT

That's the way it works. At least your $ back.

Re: The Writing is on the Wall

egglesdtp — Tue, 21 Oct 2014 08:26:20 GMT

I won't be listing come 1st November. I sell mainly clothes and there are just too many avenues for buyers to complain.

Re: The Writing is on the Wall

cmcoins2000 — Tue, 21 Oct 2014 08:38:48 GMT

@garfield_53 wrote:
It has been such a bad two weeks with returns, never had this much in 12 months than I have had in the past 10 days.

I think perhaps the buyers are already aware that they hold the power.

Dress is the wrong colour cream, my boobs are too big for the tunic, it just doesn't look right on me, its lovely but I look too big etc. etc. etc.

You can't say no, or you risk a neg (defect), you shouldn't say yes because you're not a Shopping Mall where you get to try before you decide to buy.

Totally Screwed whatever way you choose to deal with it.

I had already decided that certain products I would cease to sell on the 1st November as they would cause me too much grief and be possible avenues for scammers to claim INAD, keep the item and get the refund (perfume and cosmetics).

But I thought my BNWT items were safe, but maybe not, now buyers can purchase, try on at home and decide its not right for them and get a refund, with possibly not even returning the item.

Not sure where to go from here, if this is happening now, how will it be from the 1st November.

4,000 in fees a month will maybe buy me some stress free environment elsewhere.

I would really be interested to know if other clothing sellers are striking the same trend.

Oh dear God (all of them).

At what time will buyers wake up to themselves as adults capable of making decisions.

Those decisions are THEIRS.

Are they made reading descriptions a seller goes to great pains explaining?.

Are they just the colourful photos that look terribly inviting - between TV ads?.

Are the seller's terms & conditions read & taken into account & considered?.

NO.

But if I purchase on eBat & pay through PayPat I can just get my $$$$$ returned - keep my impulse purchase & simply do it again - tomorrow night - during the same boring ads.

eBay just does not function as an online site anymore - there are too many 'policies' to make it a viable buyer or for that matter seller opportunity.

Makes sense to get in the car & enjoy a few hours shopping where one can see the product, feel the product, choose a colour, check for defectsc - etc etc etc.

Instead of the constant brawling of 'I didn't get what I thought I was getting' - mind blowing, rubbish.

Hello - you didn't bother to even read.

Re: The Writing is on the Wall

mydiyau — Tue, 21 Oct 2014 09:39:39 GMT

@garfield_53 wrote:

4,000 in fees a month will maybe buy me some stress free environment elsewhere.

Of course!

Re: The Writing is on the Wall

casbit33 — Tue, 21 Oct 2014 09:47:12 GMT

exactly - look at the picture - look at the price - buy it - then not as described. How do they even know that when they haven't even bothered to read it.

i had someone buy a bracelet rack. i didn't put the size in. She didn't ask what the size was. Then left item not as described because she thought it would be bigger than it was. I get a defect and have done nothing wrong. She had the chance to ask, but never did and i get the defect. Go figure!

Re: The Writing is on the Wall

cmcoins2000 — Tue, 21 Oct 2014 10:34:37 GMT

@casbit33 wrote:
exactly - look at the picture - look at the price - buy it - then not as described. How do they even know that when they haven't even bothered to read it.
i had someone buy a bracelet rack. i didn't put the size in. She didn't ask what the size was. Then left item not as described because she thought it would be bigger than it was. I get a defect and have done nothing wrong. She had the chance to ask, but never did and i get the defect. Go figure!

Don't be afraid.

My items - they ask for at least 3 photos - how many sides does a coin have.

As said prior - will throw in a holiday shot - if needed to make up 3.

I describe - image, date, age, size, colour, yet, still get.

OH NOT AS BIG AS I THOUGHT.

THOUGHT IT WAS SILVER?????

Going to bed, not at all worried, all part of the rich tapestry of life.

Re: The Writing is on the Wall

lousbloomingarden — Tue, 21 Oct 2014 21:43:39 GMT

Ha....just love your sense of humour

Re: The Writing is on the Wall

old_holdens_never_die — Wed, 22 Oct 2014 22:12:39 GMT

eBay - the webs biggest online Hire Store - bid,buy.use,return!

Re: The Writing is on the Wall

springyzone — Wed, 22 Oct 2014 22:26:02 GMT

LOL I had a good laugh at this.

Reminds me of my experience a couple of months ago (on a gumtree sale, not ebay though) where I listed a set of drawers with about 4 or 5 photos, inside drawers, outside, whole thing etc

Plus every measurement right down to the cm. It was a fairly standard tallboy.

I had a deluge of interest but the first man to come look (and he did buy) said-oh I thought it would be much bigger than this, with more drawers.

Then-will you take $60 for it instead of $70 because it is smaller.

Smaller than what? His brain? LOL

Re: The Writing is on the Wall

33_rpm — Thu, 23 Oct 2014 11:09:39 GMT

If you're paying $4000 a month in fees you must have some turnover (if fees are 20%) your turnover must be $20k. I can't see how you could walk away from that sort of revenue. So what if you get a few returns - it really is the price of doing business. Ebay is the best platform by far and has the most traffic. If you leave, you'll be back.