topic Re: This is really weird ...... in Selling

This is really weird ......

moviemem — Sat, 19 Jan 2013 01:35:35 GMT

I sold a poster to the customer in the US and sent it rolled in a tube. He has come back to me with the following reply ......

"Your package came today. It didn't have a poster but instead a large wall clock that all the glass was broken. A Christmas card was inside from GenFac Plastics also. Don't know what happened but the shipping paperwork had the right info and listed contents as poster."

For a start, it is ridiculous to suggest that a large wall clock would have been somehow packed in a mailing tube.

If the package he received did indeed contain a wall clock, I can't believe that the "shipping info" on the package was correct ie with my address label, etc and have asked the customer to send a photo of the package showing the mailing address and shipping info.

The customer's feedback is excellent so I am at a loss to understand what is happening here.

Re: This is really weird ......

digital*ghost — Sat, 19 Jan 2013 01:59:14 GMT

Ask them to provide a photo or scan of the shipping info received with the parcel, and/or photos of the parcel with the contents, then take it from there I guess.

Re: This is really weird ......

davewil1964 — Sat, 19 Jan 2013 02:38:13 GMT

Ask them to provide a photo or scan of the shipping info received with the parcel, and/or photos of the parcel with the contents, then take it from there I guess.

and have asked the customer to send a photo of the package showing the mailing address and shipping info.

Moviemem, if the customer is a buyer only, they can only have positive feedback, so their feedback is probably irrelevant.

Re: This is really weird ......

digital*ghost — Sat, 19 Jan 2013 02:43:06 GMT

Oh, well, then I have pretty much nothing to offer. :8}

Re: This is really weird ......

moviemem — Sat, 19 Jan 2013 02:44:30 GMT

Moviemem, if the customer is a buyer only, they can only have positive feedback, so their feedback is probably irrelevant.

Yes, that's true but he has had lots of transactions so at least it is not someone without any feedback trying a scam.

Re: This is really weird ......

*new2vintage — Sat, 19 Jan 2013 04:19:41 GMT

You can't be completely sure about how honest he is. Not everyone leaves feedback and saying anything against him would be a negative comment which is against ebay policy to do.

Re: This is really weird ......

***super_nova*** — Sat, 19 Jan 2013 04:43:49 GMT

It would be rather weird scam saying that instead of poster they got a clock ........?:| :^O

How was the tube addressed; did you stick a label on it? Could it have come off and somebody stuck it on the parcel with a clock? That would be interesting to see the photos.

I think that if they leave a FB saying "instead of poster I got a large broken clock", there would not be much of a problem to remove it.

Re: This is really weird ......

boomct — Sat, 19 Jan 2013 04:50:22 GMT

The only remotely logical scenario I can imagine here is that two parcels were opened by customs, the poster and a clock, and they mistakenly swapped shipping info once rewrapping them - but there would have to be a seriously inept customs officer to do this!! (Or very hungover). A photo would be a very important place to start!

GenFac Plastics are an Australian Company so perhaps the above scenario is possible, although from their website it doesn't appear that they sell clocks. . .

I would contact GenFac Plastics and ask them (preceding this with "I have a strange query . . .") if they sent a clock to the US with a Christmas card, or if one of their buyers has complained about an item not arriving (or a poster arriving instead LOL!). And let your buyer know that you have done this. At least your buyer will know that you are doing what you can to understand what has happened which can only be in your favour.

Re: This is really weird ......

moviemem — Sat, 19 Jan 2013 05:04:05 GMT

I find it strange that he is saying the the shipping information was intact. That would have to mean that labels were somehow switched from one parcel to another. The labels I use are very secure on the tube and I very much doubt that it could be removed and put on to another package.

Good idea about contacting GenFac Plastics. I will do that.

Re: This is really weird ......

digital*ghost — Sat, 19 Jan 2013 05:20:14 GMT

He may have been referring to an invoice enclosed within the packaging. Or, maybe the parcels were opened in customs, and your invoice (if you included one, that is) was somehow placed in the package, or even on the clock parcel, causing someone else's clock to go to him by mistake? That's about the only way I can think of. ?:|

Re: This is really weird ......

kopenhagen5 — Sat, 19 Jan 2013 09:56:18 GMT

Or some disgruntled postal workers that thought it funny to swap some labels and invoices.

Re: This is really weird ......

i-once-was-bump — Sat, 19 Jan 2013 13:07:50 GMT

The buyer didn't actually say he received a postal tube and what about he Christmas card, was that from you?

Have you tried doing a google search for that company name?

I eagerly await your next update.

Re: This is really weird ......

peternt2001 — Sat, 19 Jan 2013 14:46:25 GMT

send him a refund and ask for the clock back , then you score yourself a clock lol

Re: This is really weird ......

davewil1964 — Sat, 19 Jan 2013 14:55:19 GMT

It's broken.

Re: This is really weird ......

recordfairs — Sat, 19 Jan 2013 15:00:49 GMT

The buyer may have sent you a message when it may have been intended for another seller?

Re: This is really weird ......

moviemem — Sat, 19 Jan 2013 21:51:37 GMT

He said that the shipping paperwork had the correct details and the invoice listed the item as a poster. Funny, because I listed the item as "printed matter".

The Christmas Card was from Genfac plastics - goodness knows what that is all about.

There is no way the labels could have been switched. The labels I use cannot be removed without damaging them. I used a mailing tube to send the poster so no chance a clock could have been in the package.

I'm going to do some further checking tomorrow.

Re: This is really weird ......

extra-keen — Sat, 19 Jan 2013 22:51:15 GMT

Do let us know what you find out. I am afraid I do smell something not quite right, whether it is the buyer or something that happened in transit. Very fishy.

Re: This is really weird ......

***super_nova*** — Sat, 19 Jan 2013 23:33:42 GMT

Detail photos of the parcel are definitely needed. You need to see exactly how the parcel was addressed, and copies of the paperwork.