topic Re: How do I see who left me defects on DSR in Selling

How do I see who left me defects on DSR

jacleo36 — Sun, 14 Dec 2014 01:05:54 GMT

Can someone explain step by step how I view who has left me 3 stars on my DSR?

Re: How do I see who left me defects on DSR

curraone — Sun, 14 Dec 2014 01:11:42 GMT

I have a saved post from ambridge, I will try to put it here..................quoting:

Go to your My eBay page.

From the Account tab, click on 'Seller Dashboard' from the drop down menu.

A pop up jumps up and shows the 'new' seller standards.

Click on the first section where there is an arrow pointing right: it will expand further showing you how many defects, right down the end of this, you will see: download a report

Click on that

When you do, you sign in again.

The page says 'Transaction Defect Report'.

Click on the blue text that says 'expand'.

There you will have all your defects with item numbers.

If you contact a buyer who left 1's across the board but a glowing green dot, expect them to bite because most of them had no idea that sellers can now see who left them................unquote

Re: How do I see who left me defects on DSR

jacleo36 — Sun, 14 Dec 2014 01:13:37 GMT

lol you are funny no I won't risk a bite lol, I will block them

Re: How do I see who left me defects on DSR

curraone — Sun, 14 Dec 2014 01:15:47 GMT

Ambridge IS funny, I wish she would post here more often.

Re: How do I see who left me defects on DSR

jacleo36 — Sun, 14 Dec 2014 01:53:14 GMT

I am having trouble with the pop up and the arrow pointing right they haven't stopped us seeing it have they?

Re: How do I see who left me defects on DSR

curraone — Sun, 14 Dec 2014 02:01:17 GMT

No, it has not changed, I just did mine and it worked okay

How far did you get?

Re: How do I see who left me defects on DSR

jacleo36 — Sun, 14 Dec 2014 02:10:40 GMT

I got onto seller dashboard but it only shows general information it says 4 of my transactions have had defects but I can't find the arrow or where to get more specific information.

Re: How do I see who left me defects on DSR

curraone — Sun, 14 Dec 2014 02:23:35 GMT

So you got further than this screen?

Re: How do I see who left me defects on DSR

jacleo36 — Sun, 14 Dec 2014 02:24:42 GMT

Thats where I got to and cannot see how to get further

Re: How do I see who left me defects on DSR

curraone — Sun, 14 Dec 2014 02:28:10 GMT

Ok: now see the little > black arrow thingy next to 0.78% in my picture - click on that in your seller dashboard

Re: How do I see who left me defects on DSR

i-love-my-sheep — Sun, 14 Dec 2014 05:07:51 GMT

@curraone wrote:
Ok: now see the little > black arrow thingy next to 0.78% in my picture - click on that in your seller dashboard

To add to that, once that arrow is opened, right down the bottom of that section in really small writing is Download a Report. Click on that, it will ask you to sign in, then follow the rest of the info above.

If you get a message congratulating you for having no defects, let me know and I'll give you instructions for the long way to find out. Until very recently, I couldn't download a report, so had to do it the long way.

Re: How do I see who left me defects on DSR

curraone — Sun, 14 Dec 2014 05:14:55 GMT

I think we're talking to ourselves now, sheep

Re: How do I see who left me defects on DSR

jacleo36 — Sun, 14 Dec 2014 05:50:50 GMT

I clicked on the arrow but I still can't see the option for open a report can you show me?

Re: How do I see who left me defects on DSR

jacleo36 — Sun, 14 Dec 2014 05:52:58 GMT

Sorry I recently had some surgery and went off for a Nanna nap sorry

Re: How do I see who left me defects on DSR

clarry100 — Sun, 14 Dec 2014 06:03:19 GMT

OK thanks from me too.

I also had trouble getting past the little arrow but once I found which one you meant then I was able to get the report.

All it shows tho is the item No. & transaction ID and the date. It does not give a buyer ID against it.

But you can deduce that by sifting thru your orders on that date and figure out who was the buyer who dinged your stars.

We have one at the moment who left us glowing POS FB but has left a 1, 2 or 3 star rating for as described. Going by the FB she seemed to be extrememly happy so perhaps it was an erroneous mouse click.

I'm thinking I might contact her in the nicest possible way and ask about this one.

If I can get the buyer, thru messages, to admit she made an error then I might have a chance to have the defect removed.

Re: How do I see who left me defects on DSR

curraone — Sun, 14 Dec 2014 06:29:01 GMT

ok: it is a bit hard to see - look for the little blue writing near the bottom of the screen just under Cancelled Transactions - click on "download a report", it will ask you to sign in again

Re: How do I see who left me defects on DSR

curraone — Sun, 14 Dec 2014 06:36:29 GMT

and then you get this:

Re: How do I see who left me defects on DSR

curraone — Sun, 14 Dec 2014 06:41:19 GMT

and you click on the blue "expand" button; it will give you item nos and transaction nos.

I just put the item number in search and it shows me what the item was and I can check the order details for the seller's name.

If it is too old for search, I can always find it in paypal.

Re: How do I see who left me defects on DSR

jacleo36 — Sun, 14 Dec 2014 06:49:18 GMT

You are an absolute legend thank you so much from a very grateful Jackie

Re: How do I see who left me defects on DSR

curraone — Sun, 14 Dec 2014 06:54:49 GMT

I had a little nanna nap, as well