topic Re: advice please,do i have to refund? in Selling

advice please,do i have to refund?

pink-budgie — Thu, 25 Dec 2014 21:30:43 GMT

i received my first

'buyer requested a return' yesterday for a second hand dvd they have said under Reason- 'i found a better price elsewhere'

and then under comments- 'i have not received the dvd'

sounds like a crock to me

i do have no returns on my listings so will i be made to refund if i say no? im so confused by these new rules i dont know what to do

thank you for any advice

Re: advice please,do i have to refund?

horizon1907 — Thu, 25 Dec 2014 21:50:53 GMT

Sounds to me like they are trying to pull one on you. Which is it ? Cheaper $$ or haven't recieved yet ? If you do have to refund, make sure you say Buyer changed mind. They sound like they are playing with you though. 😞

Re: advice please,do i have to refund?

clarry100 — Thu, 25 Dec 2014 22:02:13 GMT

As I understand the new rules you do not have to accept a return for refund if the stated reason by the buyer is a change of mind.

But you do have to if the reason is item not as described or not received.

Seems your buyer has given two reasons here. It will be the not received one you will have to deal with.

If they claim not received then you will have to provide proof of postage to argue your case.

Re: advice please,do i have to refund?

pink-budgie — Thu, 25 Dec 2014 22:30:13 GMT

yes it sure does how the heck will they return it if they didnt receive it ?

got to laugh a bit at the stupidness of the request

Re: advice please,do i have to refund?

pink-budgie — Thu, 25 Dec 2014 22:33:03 GMT

yes that might be my best option say no due to 'i dont refund due to change of mind'

Re: advice please,do i have to refund?

horizon1907 — Thu, 25 Dec 2014 22:57:44 GMT

pink, just make sure you keep all messages, as they may say It was not as Described as well. 🙂

Re: advice please,do i have to refund?

bettyboopsadaisy — Thu, 25 Dec 2014 22:58:41 GMT

These concerns and uncertainties sound so familiar to me.

Over the years I've had a number of return requests and especially recently, I have agreed, simply because I didn't feel like fighting either the buyer or the system.

The other day, I had already received pos feedback from a buyer and a few days later, a return and refund request, as the buyer found the item did not fit them.

On this occasion, I decided I would send a polite,simple and straightforward refusal to refund. I stated only that I do not accept refunds for sizing as I provide accurate measurements in the 'Size' section of my description in every listing.

I then waited, slightly shaking in my shoes, to see what sort of response I got to that. So far, nothing.

Hope that means that the buyer has accepted my response and moved on, but of course they still have other options, should they decide to use them. I'll have to wait a good long time to know that I'm in the clear on that one, since buyers have so long to apply for returns and refunds these days.

Re: advice please,do i have to refund?

horizon1907 — Thu, 25 Dec 2014 23:07:39 GMT

betty, it really is Farcical don't you think. Why leave Positive Feedback and then decide to change it. Shakes head & crawls into corner to ponder. 🙂

Re: advice please,do i have to refund?

thecatspjs — Thu, 25 Dec 2014 23:44:48 GMT

@pink-budgie wrote:
i received my first

'buyer requested a return' yesterday for a second hand dvd they have said under Reason- 'i found a better price elsewhere'

and then under comments- 'i have not received the dvd'

sounds like a crock to me

i do have no returns on my listings so will i be made to refund if i say no? im so confused by these new rules i dont know what to do

thank you for any advice

My advice is to the message the buyer to clarify their issue, before leaping to any conclusion regarding their motivation, whilst it may seem sus, the new eBay system is pretty stooofed too.

Re: advice please,do i have to refund?

pink-budgie — Fri, 26 Dec 2014 00:00:56 GMT

i agree it is completely stuffed and almost impossible to know what is the correct and right thing to do , it is sooo hard to understand

Re: advice please,do i have to refund?

i-love-my-sheep — Fri, 26 Dec 2014 05:09:39 GMT

How long ago did you post it? I'm wondering if they've watch the DVD and now want to return it because they don't want/need it any more. Wouldn't be the first time. Maybe they didn't like the movie. Some sellers have received negatives because the buyer watched the movie and didn't enjoy it.

Before these new rules came in, I said I'd hate to be a seller of clothing or DVD's. I can't help but think they are going to cop it the worst as far as extended returns go. Buy the movie, watch the movie, have the t-shirt, no longer need it, so send it back. Same with clothes. Buy the outfit, wear it to the function, can't possibly ever wear the same outfit twice, so send it back.

As mentioned, contact the buyer and see which option is the case for them, but it does sound a bit sus.

Re: advice please,do i have to refund?

ooak3 — Mon, 29 Dec 2014 01:17:14 GMT

i ended up sending a msg saying sorry but i do not refund for change of mind,

then i refused the refund stating the same and it was closed by ebay instantly so hopefully it is finalised

thank you all for your help

Re: advice please,do i have to refund?

ooak3 — Mon, 29 Dec 2014 01:18:39 GMT

sorry answered under wrong name pink-budgie here lol

Re: advice please,do i have to refund?

pink-budgie — Mon, 29 Dec 2014 23:15:37 GMT

update

she sent me a msg saying i did not get this

i was polite and said you already admitted receiving the dvd and wanted to return it how were you going to return if you hadnt received it????

she then left me a neg what a nasty ###

Re: advice please,do i have to refund?

thecatspjs — Mon, 29 Dec 2014 23:29:39 GMT

TBH I still think it sounds like they may have selected the wrong option in eBay to open an item not received case.

I wouldn't be confident that opening an incorrect case and selecting particular options is "admitting" they received the DVD.

In their message in the case you indicated that they wrote they did not receive the goods.

eBay should remove the defect and negative feedback though.

Re: advice please,do i have to refund?

pink-budgie — Mon, 29 Dec 2014 23:41:49 GMT

under reason they wrote "i found a better price elsewhere" so no i am sure they did receive it

Re: advice please,do i have to refund?

thecatspjs — Mon, 29 Dec 2014 23:50:29 GMT

The way you described it above, that is the simply the eBay choice that they selected for opening the case in the first place, you have to select a reason why and that is one of them.

Re: advice please,do i have to refund?

pink-budgie — Mon, 29 Dec 2014 23:56:25 GMT

well why would you ask to return a item that you had not received , i think it is to much of a difference to be a mistake in my opinion

Re: advice please,do i have to refund?

thecatspjs — Tue, 30 Dec 2014 00:12:06 GMT

The menu displays the choices one under the other.

If you cannot understand that it is quite easy to click a wrong link, when they are positioned close together, and then get bamboozled by what you are supposed to do on eBay then I am surprised.

The key thing I think is that the buyer actually wrote that they had not received the item in the comments section.

The advice on the boards and in this thread, that tends to paint all buyers motives as black, is creating a hostile trading environment IMO.

A just as likely scenario is that the buyer clicked the wrong link, easy to do, and then just selected anything to get a message to you that they had not received it.

Re: advice please,do i have to refund?

toysandthings12 — Tue, 30 Dec 2014 01:33:39 GMT

I still dont like the selection options of

Defective or does not work.

Have had the odd claim on this after they have crashed

or brocken and used the odd toy.

Thats what warranty and guarantee is for, not

too mention spare parts and repairs.

In the fair trading legislation, it states items faulty

through use abuse or misuse are not covered

under warranty or guarantee and items faulty that

have damage(of any sort) are not covered under replacement or refund

but only eligable for warranty repair.

It is not meant to mean you get your money back

because you busted it or because something

failed, Australian law allows for repairs unless

something major is faulty.

In the case of hobby products, nothing is major,

all is repairable.

Doesnt stop people hitting that return button tho.

Luckily I dont sell much in ebay like I used to

nearly 9 years ago now.