topic Re: free postage glitch in Selling

free postage glitch

opmania — Thu, 19 Feb 2015 01:49:03 GMT

hi I recently had a bidder who won two auction items

I sent an invoice with combined postage the bidder paid and I processed order and marked as sent

Immediately after this I recieved a message from buyer telling me to refund postage because it was free

I replied saying to check the original listing of items and you will see there is a charge for postage and not free

buyer follows up with another message and pictures of my listing

looks like it's taken off a mobile phone and there are the items stating free postage on two seperate pictures

anyway buyer cancelled immediately and I contacted ebay to try to get an answer as to why free postage was showing on these two

items

by the way of a list of about 40 items seems like the only two with the error were the two purchased by same buyer

ebay could not see the pictures buyer had sent through my messages and denied any fault on their part

I would think this might be a little scam men but buyer has a good track record 2

any ideas as to how this could happen

Re: free postage glitch

mbselections00 — Thu, 19 Feb 2015 01:55:17 GMT

Somewhere here I read a post where another seller was having the same problem (lol, not an eBay glitch ????), so hopefully someone will pop in soon with some answers, I can't honestly remember the outcome, sorry

Re: free postage glitch

opmania — Thu, 19 Feb 2015 01:57:17 GMT

well thanks for the quick response anyway

Re: free postage glitch

i-love-my-sheep — Thu, 19 Feb 2015 02:00:43 GMT

If it's the 2 dresses, they are showing as $9 postage each on my computer. On my phone, using the app, they are both showing as $9 each for postage.

Can you post the photos here that the buyer sent you?

Re: free postage glitch

opmania — Thu, 19 Feb 2015 02:05:15 GMT

can you show me how to do that

computer illiterate lol

Re: free postage glitch

imastawka — Thu, 19 Feb 2015 03:22:28 GMT

In reply box -

Re: free postage glitch

opmania — Thu, 19 Feb 2015 04:23:57 GMT

Re: free postage glitch

opmania — Thu, 19 Feb 2015 04:28:25 GMT

really bad pic but its a picture and I hope you can see where it says free postage

best I could do sorry

this is one of two pictures offering free postage

Re: free postage glitch

lotsamagsnbags — Thu, 19 Feb 2015 05:43:57 GMT

Hi yes I had a free post issue this week where a buyer made a best offer I accepted and then they processed payment thru paypal selecting local pickup so as not to pay p&h - I'm in NSW. they're in VIC. I refunded their payment, emailed them and resent the invoice explaining they hadn't paid for p&h. they next paid with bank deposit. could have just been an oversight ...................was your buyer in vic and do they have in the early 400s feedback?

Re: free postage glitch

opmania — Thu, 19 Feb 2015 06:32:37 GMT

hi not the same person this is in queensland

just wanted to get to the bottom of the problem so

might know what to do if it happens again

lost a $30 sale over it and an unhappy customer who will never buy from me again thinking I'm a crook lol

Re: free postage glitch

saarzi — Thu, 19 Feb 2015 10:10:41 GMT

Id call Ebay and ask them to investigate to confirm whether it was a glitch or not.

I MIGHT also contact the last seller in the buyers feedback and ask a general question re: if they have had any "free postage" glitches. Dont mention the buyers name.

Because, I could photoshop that "free postage" on a mobile or PC screenshot in literally about 5 seconds. *Extremely* easy to do. You dont even need photoshop, it can be done with MSPaint. A photo is not evidence of anything.

Re: free postage glitch

opmania — Thu, 19 Feb 2015 10:43:25 GMT

hi gtx

is contacting a previous seller about a buyer allowed sounds a bit like a policy violation

I did contact ebay and they really had no idea what I was on about

I get what you are saying about photoshop i had a suspicion of something like that

especially when the order was cancelled as soon as I marked unsent

selling is making me very nervous lately with all the stories I have heard about refunds etc

Re: free postage glitch

casbit33 — Thu, 19 Feb 2015 23:18:52 GMT

I had exactly the same problem once. i never ever have free postage on anything, so was surprised when a buyer commented that i shouldn't have sent the invoice with postage. In my ebay it showed free postage, but the item listing showed postage, weird really

Re: free postage glitch

i-love-my-sheep — Fri, 20 Feb 2015 12:37:30 GMT

I can't see the photo real well, even when I increase the page size to 400%. Is the free postage appearing next to the $15.75 or under it? If it's what I can see next to the $15.75, then I'm calling photoshop. I looked at the ad in the app, the postage amount was showing under the price, next to the delivery estimate. I looked at the mobile version of the site, it was also showing under the price.

I looked at some of the items on my watch list that have free postage and the free postage was written in the same place as it would if there was a postage cost.....that is, under the price and under the amount of bids.

I just had a look at one of the items I just won with free postage and it was showing (in the phone app):

US $6.55

+ Free postage

(approximately AU $8.41)

9 bids

The active listings shows the postage under the amount of bids as opposed to directly under the price.

Re: free postage glitch

opmania — Fri, 20 Feb 2015 13:57:20 GMT

yes free postage is appearing next to the price

@i-love-my-sheep wrote:
I can't see the photo real well, even when I increase the page size to 400%. Is the free postage appearing next to the $15.75 or under it? If it's what I can see next to the $15.75, then I'm calling photoshop. I looked at the ad in the app, the postage amount was showing under the price, next to the delivery estimate. I looked at the mobile version of the site, it was also showing under the price.

I looked at some of the items on my watch list that have free postage and the free postage was written in the same place as it would if there was a postage cost.....that is, under the price and under the amount of bids.

I just had a look at one of the items I just won with free postage and it was showing (in the phone app):

US $6.55
+ Free postage
(approximately AU $8.41)
9 bids

The active listings shows the postage under the amount of bids as opposed to directly under the price.

free postage is to the right of the price

thanks for the help everyone

Re: free postage glitch

i-love-my-sheep — Fri, 20 Feb 2015 14:28:37 GMT

That's what I thought. It didn't matter how I checked the listings, none had the price at the right. I suppose it could be an old version of the phone app, but I never remember the postage being at the right of the price.

I'l calling suspect!