topic Re: Returns and refunds in Ask a member

Returns and refunds

fotinsidiropoulo-8 — Wed, 12 Apr 2023 09:38:25 GMT

Hi there - would appreciate your help . Have returned an item to a warehouse . The seller agreed to a refund. However in the meantime my credit care details have changed ( spam) and so refund cannot be put through to the old card number (by which it was paid for) . I have been told I need to contact ebay . Does anyone know how to guide me through this . I am not sure how to get through to ebay . Many thanks

Re: Returns and refunds

imastawka — Wed, 12 Apr 2023 10:08:35 GMT

\To update your details, go to My Ebay > accounts > payments

Re: Returns and refunds

countessalmirena — Wed, 12 Apr 2023 10:10:17 GMT

Did you pay via PayPal? If so, make sure you update your card details in PayPal.

Otherwise, contact eBay via Live Help: link is at the bottom of every eBay Help page. Direct link to make it even easier: https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210 (click more, and “contact an agent”, but you’ll need to wait until 8 am tomorrow.