topic Re: refunding in Ask a member

refunding

mkasuperstore — Fri, 16 Feb 2024 09:53:38 GMT

i sold a small bench press for weight lifting specified it was a demonstrator had some small indentations from demonstrating and the buyer bought this now wants a refund as i stated on the add it was a demonstrator

Re: refunding

repentatleisure1952 — Fri, 16 Feb 2024 11:23:54 GMT

Why does the buyer want a refund?

Has the buyer opened an eBay case or just sent a message?

When was the item delivered?

Details are important if you want some advice.

Re: refunding

sugar249 — Fri, 16 Feb 2024 19:43:48 GMT

Lets be honest here, your ad doesnt mention any dings and scrapes, the wording in fact says nothing about demonstrator or issues.

Yes your condition in item specifics does say New (other), and demonstrator. But it is not really in new condition, and as such your wording and pictures should have indicated the issues.

IMHO it should be refunded as item not as described,

Re: refunding

sandypebbles — Fri, 16 Feb 2024 21:43:39 GMT

Yes, it says demonstrator

It is also under 'new'

And nothing more

Demonstrator does not instantly mean damaged, especially when listed 'new' (which in itself is a stretch)

Buyer has every right to a refund since it was not described accurately

It is not as if you were unaware of the damage