topic Re: Returning item in Ask a member

Returning item

nl-2007 — Tue, 03 Sep 2024 13:27:06 GMT

I hope I can get some help.

I have purchased an item and received however it was a faulty item and I’ve followed the eBay return process. Got a return label and posted the item within the return period.

The seller wasn’t there at delivery attempt and it has been sitting at a post office for a week.

I have contacted the seller but all they say is to remove my negative feedback.

As the seller has not received the return item, there are no option to ask eBay to step in and I don’t know what else I can do to get the refund.

Would anyone be able to help me?

Re: Returning item

padi*0409 — Tue, 03 Sep 2024 13:34:38 GMT

Don't remove the neg, use the link below and scroll to the bottom for the "contact us" button during working hours, ask to speak to a supervisor.

https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/ask-ebay-step-help-buyers?id=4701

Re: Returning item

imastawka — Tue, 03 Sep 2024 14:23:09 GMT

Did you upload the tracking number to the case?

Re: Returning item

sandypebbles — Tue, 03 Sep 2024 19:26:22 GMT

Do not remove the neg, that is feedback extortion

The seller needs to be reported

The seller not wanting to pick the item up from the post office is their choice

As Padi said, get on to a supervisor

Re: Returning item

sugar249 — Tue, 03 Sep 2024 20:59:04 GMT

Don't remove the negative, and also report the seller for feedback extortion, Ebay looks dimly on that, and will most likely settle just based on that.

But I would ask, why did you leave the neg before settling the return, wouldnt it be better to get your money back, than hit them with a neg to reflect the overall transaction.

Re: Returning item

nl-2007 — Wed, 04 Sep 2024 12:01:37 GMT

Thanks all for the advice, much appreciate for that!

eBay noticed this post and has taken action straight away, I have received the full refund without the seller collected the item from the post office.

I’ll report the seller as they still send me a message to ask removing the reg feedback without taking any action towards to refund.

Thanks again.

Re: Returning item

sugar249 — Wed, 04 Sep 2024 20:44:26 GMT

I'm glad that it worked out, but please also stop supporting these sellers, next time check their feedback first, the one you left the negative for was already down in the gutter, stop supporting bad sellers and you wont have trouble.

Re: Returning item

kenmi-83 — Thu, 02 Oct 2025 23:05:50 GMT

Would like to return item for a refund

Re: Returning item

kenmi-83 — Thu, 02 Oct 2025 23:13:01 GMT

Order number 081363074884

Re: Returning item

sandypebbles — Thu, 02 Oct 2025 23:30:40 GMT

You will need to follow the correct process

Posting on a year old topic on the member to member forum won't get you a refund

Open your own topic if you need help from other members on this

What is the reason for wanting to return the item?

Is it not as described?

Have you changed your mind?

Have you communicated with the seller?

Re: Returning item

springyzone — Thu, 02 Oct 2025 23:35:55 GMT

This is not ebay, this is a messageboard.