topic Re: Faulty product in Ask a member

Faulty product

beckz.shopping — Thu, 28 Aug 2025 22:16:09 GMT

Hi,

I need a refund on a faulty item. The sellers are ignoring me and when I go to chat on eBay the item doesn’t appear. I tried calling eBay but it says phone number not connected. Is there any other way to make contact with eBay for a refund? Thanks

Re: Faulty product

sandypebbles — Thu, 28 Aug 2025 22:44:56 GMT

You do not need to contact the seller,or ebay to open an item not as described dispute, and follow through with it, within the time limit

That is how to get a refund

Re: Faulty product

imastawka — Thu, 28 Aug 2025 22:48:18 GMT

eBay Money Back Guarantee policy | eBay

Re: Faulty product

*casey* — Fri, 29 Aug 2025 02:29:48 GMT

"when I go to chat on eBay the item doesn’t appear"

Is your Purchase History Page > See Orders set to the correct timespan ?

Or did you purchase as a guest ?

https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&srsltid=AfmBOoreoEAzL_CdoH3gOmYAm2rUJeOB6k9SRWN46cgFuFbXINT0Q_Kx

Or through social media ?

https://www.ebay.com.au/help/account/signing-account/signing-account?id=4189#section4