topic Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to in Technical Issues

Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to buy

hydraflexx — Thu, 27 Jun 2024 13:30:32 GMT

Hi,
I don't know whether other buyers are ok wasting time sifting through every single listing to get the detail that used to be available at a glance in search results, but I find this unusable. You can't even see what feedback these listings have. There's hardly any product info. Tried some settings on another page that didn't work for that other page, but this search page doesn't even have that option to tick "Seller Information". Does ebay have any tech support at all? Who can I contact at ebay to forward this to? This makes ebay completely unusable. - JD

Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to

imastawka — Thu, 27 Jun 2024 13:49:11 GMT

Re: Ebay has changed the information available fro... - The eBay Community

Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to

gutterpunkz05 — Thu, 27 Jun 2024 19:07:18 GMT

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Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to

gutterpunkz05 — Thu, 27 Jun 2024 19:11:24 GMT

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Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to

sugar249 — Thu, 27 Jun 2024 21:37:37 GMT

do you need to spam the boards with your issue--one post will be sufficient,.

Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to

sandypebbles — Thu, 27 Jun 2024 22:37:34 GMT

Why is it unusable?

It would take less time to actually look at the listing then it did for you to post here several times over

It is not a technical issue, eBay changed it and are unlikely to change it back

Especially they are unlikely read your posts to start with, and do not take requests even if they did

Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to

hydraflexx — Tue, 02 Jul 2024 06:58:09 GMT

Hi,

Sandypebbles - It's a legitimate tech support question as apparently others can see seller information just fine according to various posts in these forums.

I was really hoping people who are experienced users of ebay and ebay tech support would be able to tell me how to get that information to appear rather than just saying the equivalents of "Stop whinging" or "Mine's okay, here is what it looks like, so I'm alright Jack" and paradoxically compared to the latter point "Ebay changed it so that's that get used to it".

As an aboriginal Australian I'm used to getting pretty poor treatment but I would suggest to you that rather than fobbing people off you try and see how this makes ebay pretty unusuable for many potential customers trawling through hundreds of listings looking for the right things to buy. Is there a sudden influx of customers to ebay now after reducing the information available to them?

In any event, it seems that some people are incapable of seeing how ineffective and time consuming it is to try and sort through hundreds of listings of car parts (for example) looking for genuine sellers, genuine parts etc, trying to sift through local vs overseas fakes etc etc etc when there are no seller details or locations (EVEN THE COUNTRY THEY'RE IN) coming up AT ALL in my search results and I have done everything suggested to no avail. I'm also totally blown away that several people are incapable of seeing how NOT being able to see where a seller is located in relation to the customer is a major issue. Do you not look for products that are close to you in order to get them QUICKER? What about buy local? Haven't you ever done that in your life?? Or is this forum just dominated by sellers who don't even buy stuff on their own platform?? Judging by the language used by some people it would seem they rarely use ebay to search through voluminous listings to find the niche things they need.

I also note the rather unusual response of "Who cares you are covered by ebay's buyer guarantee", which takes no account WHATSOEVER of the incredible stuff-around a person gets waiting for an item to get to their home which is then totally unsuitable and then has to be returned leaving you without the part or item you need and the extra time and rubbish to return it. Again sounds more like a typical Seller-centric response rather than a Customer-centric response.

I am incredibly surprised by all of it. I expected a lot more. But I guess this is the current wonderful state of ebay and modern Australia.

Thank you however to the people here and there in this overall forum who have been constructive and helpful. You are becoming rarer.

Regards,

- JD

PS - I'm disgusted with ebay's/Khoros's staff complete ignoring of people they know to be indigenous, especially when someone has gone to great and frustrating lengths to seek support after being a long time supporter of ebay. I'm extremely disappointed that I am unable to use ebay anywhere as much and as effectively as I used to be able to, and that changes that have made it completely time-INeffective for me have been done without even listening or barely responding in the slightest to my concerns. I can't use ebay properly the way it is currently and I've had to make alternate arrangements. Should ebay bring back features that make searching through hundreds of dross listings to find the diamonds-in-the-rough easier, I look forward to returning.

Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to

sandypebbles — Tue, 02 Jul 2024 07:02:11 GMT

Nobody is fobbing anyone off

I simply said listings could still be read

Seller feedback could still be read

I also would not go off 'what eBay shows' as any kind of reliable information

And by the way, you have no idea what race I am, so please don't play that card

FYI I am not 'white Australian'

eBay staff/tech people do not read here either

Khoros have nothing to do with what eBay does/changes

Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to

padi*0409 — Tue, 02 Jul 2024 07:05:06 GMT

Mine reverted to the original layout a few days ago.

I'm using Firefox and WIN 10.

Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to

imastawka — Tue, 02 Jul 2024 11:00:21 GMT

If ebay is not showing you the seller, have you checked the 'item location' on the left hand side of your search page?

You can have listings that are as close as 25 kms from your postcode - or you can change it to what suits you.

I'm curious though, as to how ebay/Khoros knows that you are an indigenous Australian.

No-one here knows nor cares about posters race, colour, creed or infirmity. Some cry that they are pensioners/invalids to gain sympathy.

It's called 'playing the card'

These boards are serviced by volunteers who are mostly all of the above, so bringing it to our attention just doesn't wash.

It doesn't get 'special' attention.

Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to

countessalmirena — Wed, 03 Jul 2024 11:15:45 GMT

I had a search result come up a few hours ago, with the "Buy with confidence" drivel replacing seller name. My heart sank like the Mary Rose.

However, just a short while ago, while browsing for some replacement Olaf Bär CDs which I lent to another singer 6 years ago, and which he’d never returned (and is sure he did), the result was back to “normal”.

I did have to reset the search settings; it had switched to “best match” and had switched off the seller details option.

So… I’m happy.

Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to

contact.-50 — Wed, 03 Jul 2024 18:01:19 GMT

For tech support, you can reach out to eBay's customer service through their Help & Contact page: https://www.ebay.com/help/home. You can also try contacting them via Twitter (@AskeBay) or Facebook. Hopefully, they can address your concerns and provide a solution.

Re: Is this a technical issue? Or is ebay going to be like this from now on? No info to know what to

twyngwyn — Thu, 04 Jul 2024 02:09:34 GMT

eBay Conceals Seller Names in Search Results Test (ecommercebytes.com)