topic Re: Pitney Bowes Tracking in Technical Issues

Pitney Bowes Tracking

fortrosecastle — Fri, 16 Aug 2024 09:54:33 GMT

I have an ebay purchaed item that Pitney Bowes tracking says was delivered to my home on Wednesday the 14th. Given I was home at the so called delivery time I am 100% sure it was not delivered to my home. I have contacted the US seller and they said it is not their problem especially since they used the ebay international shipping service. I have now tried to contact ebay through the “item has not arrived” option under “More action” but that option has disappeared because ebay thinks the item has been delivered. Can someone please give me some advice?

I actually hypothesis the item may have been passed on to another postal service such as Australia Post - if this is the case why would ebay allow Pitney Bowes put incorrect information on their tracking page? If my hypothesis is correct, I would find this very frustrating to ebay clients because ebay effectively assumes the information on the tracking page is gospel.

Re: Pitney Bowes Tracking

twyngwyn — Fri, 16 Aug 2024 10:19:08 GMT

ask for photo evidence

Re: Pitney Bowes Tracking

davewil1964 — Fri, 16 Aug 2024 11:40:27 GMT

I actually hypothesis the item may have been passed on to another postal service such as Australia Post

Standard practice, not an hypothesis. At which time you should have been given a new tracking number.

Ultimately if you don't get your item by the last estimated delivery date open a case for not delivered. Until then, stop sweating the small stuff.

Re: Pitney Bowes Tracking

fortrosecastle — Fri, 16 Aug 2024 11:54:26 GMT

Thanks Dave - that’s the issue, I can’t open a case for not delivered because ebay has taken the option away from me. They also did not give a new tracking number.

Re: Pitney Bowes Tracking

sandypebbles — Sat, 17 Aug 2024 00:32:09 GMT

I cannot see how the Pitney Bowes tracking would say it was delivered to your home address

They do not delivery directly from the US to someone's home in Australia

What was the estimated delivery date?

You won't be able to open a case for item not received until that has passed

As Dave has already said, once in Australia it would go to your home with Aussie Post (or whoever the local delivery people are here)

Re: Pitney Bowes Tracking

fortrosecastle — Sat, 17 Aug 2024 02:34:19 GMT

That is invaluable information Sandy - I have managed to open a case so I suspect I will get the parcel from AustPost some time in the next fortnight.