topic Sold item received but tracking doesn't reflect in Technical Issues

Sold item received but tracking doesn't reflect

andytaylor71 — Mon, 07 Jul 2025 11:47:25 GMT

I sold an item recently (Order number 05-13246-83683) and after mailing by Registered Post with Australia Post I uploaded tracking details to eBay. The buyer has received the item and has left positive feedback for me. The problem is that both the Australia Post app and eBay's tracking don't reflect that the item has been received. As such my funds for this sale are on hold. How do I go about getting my funds released by eBay? Or should I be contacting Australia Post?

Re: Sold item received but tracking doesn't reflect

*casey* — Mon, 07 Jul 2025 14:01:51 GMT

Presuming that you're signed up for managed payments, as you've only recently started selling again, eBay will see you as a new seller and your funds will be on hold

https://www.ebay.com.au/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&srsltid=AfmBOorHrkO4536fMJjf_OfI_35p5z_BIL2AUBk3I62EIyamv6AYF1P8

You could try going to eBay Help at the top of the page and mentioning that the buyer has left you feedback, but it's not always successful