topic Re: Cant join, Ebay Plus in Technical Issues

Cant join, Ebay Plus

tirabytes — Sat, 23 Jun 2018 07:43:39 GMT

Im getting this error message.

"Sorry, this program is currently only available for users registered on eBay.com.au and whose billing currency is Australian Dollar."

My address is set to Australia and currency to AUD.. Am I missing anything else?

Re: Cant join, Ebay Plus

thousandsteps — Mon, 25 Jun 2018 22:28:31 GMT

Same here. if you have opened your eBay account in a different country or used in another country address, subsequently moved to AU address they appear to be having technical issues. You have to submit a technical support ticket to get your account to get it rectified, informed by eBay support team. I have been waiting for a week now waiting to hear from them,

Re: Cant join, Ebay Plus

epiksell77 — Tue, 07 Aug 2018 15:44:16 GMT

How do you find and submit a tech support ticket??
Thank you

Re: Cant join, Ebay Plus

pbeegan — Mon, 13 Aug 2018 02:34:00 GMT

Me too. Though my account did start off in the UK before I moved to Australia.

Re: Cant join, Ebay Plus

countessalmirena — Mon, 13 Aug 2018 06:16:47 GMT

@epiksell77,

There doesn't appear to be a way to submit a technical support ticket, or even to get in touch with IT.

However, eBay's "Have us call you" option is by far the best way to get in touch with eBay. (Emails are useless, for a number of reasons, but primarily because the responses, when they are finally sent, are bot-generated.)

eBay say: We'll call you at the phone number registered to your account, or you can enter a different number.

We’re available from 8am to 10pm AET, 7 days a week.

Re: Cant join, Ebay Plus

bisscuitt — Sun, 29 Sep 2019 02:48:35 GMT

Can confirm that contacting via the "have us call you" link is indeed a fast way to solve this problem. Call back was instant and were able to fix it up on the phone in less than 2 minutes, including security verification.

I would have preferred a non voice way to do this however.

Re: Cant join, Ebay Plus

jamestas — Wed, 27 Nov 2019 04:16:18 GMT

My issue was that my billing curreny was set to USD ( a legacy item from originally having a US account prior to ebay being in Australia)

Changing that to AUD fiixed my issue.

https://www.ebay.com.au/help/selling/fees-credits-invoices/updating-billing-settings?id=4129

Once I chose AUD I was good to go

Re: Cant join, Ebay Plus

deepeshk06 — Sun, 16 Feb 2020 06:46:19 GMT

Used the online chat facility and got in resolved in 2 minutes. Able to sign up now to eBay Plus 🙂

Re: Cant join, Ebay Plus

netgenie — Sun, 17 May 2020 12:55:49 GMT

Thank you mate, excellent help 🙂