https://community.ebay.com.au/t5/eBay-Announcements/Updated-Changes-to-Returns-Policy-Requirements/ba-p/2222552 <TABLE width="100%" border="0" cellpadding="0" cellspacing="0"> <TBODY><TR> <TD> <TABLE border="0" cellpadding="0" cellspacing="0" width="100%"> <TBODY><TR> <TD valign="top"> <TABLE border="0" cellpadding="0" cellspacing="0" width="100%" bordercolor="#FFCC00"> <TBODY><TR> <TD> <TABLE border="0" cellpadding="3" cellspacing="0" bordercolor="#ECF1DF" width="100%"> <TBODY><TR> <TD bgcolor="#ECF1DF" height="25"><IMG src="http://pics.ebaystatic.com/aw/pics/s.gif" border="0" /><B>***Changes to Returns Policy Requirements***</B></TD> </TR> <TR> <A name="2012-04-18095714"></A> <TD bgcolor="#FFFFFF" height="14"><IMG src="http://pics.ebaystatic.com/aw/pics/s.gif" border="0" /> <BR /><SPAN style="color:#666666">18 April 2012 | 10:01AM EST</SPAN><BR /><IMG src="http://pics.ebaystatic.com/aw/pics/s.gif" border="0" height="10" /><BR /><P>Sellers should review eBay's <A href="http://pages.ebay.com.au/help/sell/your-return-policy.html">Returns Policy Requirements</A> which have been updated to reflect requirements of the Australian Consumer Law. Sellers should ensure that their current returns policies and listing information complies with these requirements.<BR /> <BR /> Business Sellers are required under Australian law to accept returns and provide Australian consumers with a repair, replacement or refund if the goods purchased:</P> <UL style="list-style-type: disc;"> <LI>Are faulty, or become faulty within a reasonable period of time after purchase </LI> <LI>Are not fit for any purpose the seller stated or that the buyer made known to the seller </LI> <LI>Don't match the item description or sample </LI> <LI>Are of unacceptable quality, or</LI> <LI>Fail to meet other mandatory consumer guarantees under the Australian Consumer Law. </LI> </UL> <P>A Returns Policy can be used by sellers to indicate whether they accept returns in <B>additional circumstances</B>, such as for change of mind or incorrect choice. Sellers should however ensure that their Returns Policy does not mislead consumers about their rights.<BR /> <BR /> Updated information about Buyer's rights can also be found at <A href="http://pages.ebay.com.au/help/buy/contextual/return-policy.html">Understanding Returns Policies</A>.<BR /> <BR /> Regards<BR /> <BR /> The eBay Team</P> <!--"--></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE> Wed, 18 Apr 2012 22:01:00 GMT au_news_team 2012-04-18T22:01:00Z https://community.ebay.com.au/t5/eBay-Announcements/Updated-Changes-to-Returns-Policy-Requirements/ba-p/2222552 <TABLE width="100%" border="0" cellpadding="0" cellspacing="0"> <TBODY><TR> <TD> <TABLE border="0" cellpadding="0" cellspacing="0" width="100%"> <TBODY><TR> <TD valign="top"> <TABLE border="0" cellpadding="0" cellspacing="0" width="100%" bordercolor="#FFCC00"> <TBODY><TR> <TD> <TABLE border="0" cellpadding="3" cellspacing="0" bordercolor="#ECF1DF" width="100%"> <TBODY><TR> <TD bgcolor="#ECF1DF" height="25"><IMG src="http://pics.ebaystatic.com/aw/pics/s.gif" border="0" /><B>***Changes to Returns Policy Requirements***</B></TD> </TR> <TR> <A name="2012-04-18095714"></A> <TD bgcolor="#FFFFFF" height="14"><IMG src="http://pics.ebaystatic.com/aw/pics/s.gif" border="0" /> <BR /><SPAN style="color:#666666">18 April 2012 | 10:01AM EST</SPAN><BR /><IMG src="http://pics.ebaystatic.com/aw/pics/s.gif" border="0" height="10" /><BR /><P>Sellers should review eBay's <A href="http://pages.ebay.com.au/help/sell/your-return-policy.html">Returns Policy Requirements</A> which have been updated to reflect requirements of the Australian Consumer Law. Sellers should ensure that their current returns policies and listing information complies with these requirements.<BR /> <BR /> Business Sellers are required under Australian law to accept returns and provide Australian consumers with a repair, replacement or refund if the goods purchased:</P> <UL style="list-style-type: disc;"> <LI>Are faulty, or become faulty within a reasonable period of time after purchase </LI> <LI>Are not fit for any purpose the seller stated or that the buyer made known to the seller </LI> <LI>Don't match the item description or sample </LI> <LI>Are of unacceptable quality, or</LI> <LI>Fail to meet other mandatory consumer guarantees under the Australian Consumer Law. </LI> </UL> <P>A Returns Policy can be used by sellers to indicate whether they accept returns in <B>additional circumstances</B>, such as for change of mind or incorrect choice. Sellers should however ensure that their Returns Policy does not mislead consumers about their rights.<BR /> <BR /> Updated information about Buyer's rights can also be found at <A href="http://pages.ebay.com.au/help/buy/contextual/return-policy.html">Understanding Returns Policies</A>.<BR /> <BR /> Regards<BR /> <BR /> The eBay Team</P> <!--"--></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE> Wed, 18 Apr 2012 22:01:00 GMT https://community.ebay.com.au/t5/eBay-Announcements/Updated-Changes-to-Returns-Policy-Requirements/ba-p/2222552 au_news_team 2012-04-18T22:01:00Z