https://community.ebay.com.au/t5/eBay-Announcements/RESOLVED-Tracking-Outage-on-eBay-How-we-re-protecting-you/ba-p/2427090 <P>We wanted to update you on a recent tracking outage on eBay that may have affected your ability to upload tracking information to eBay.&nbsp; The issue was identified on 19 August and resolved on 20 August. We want to ensure this doesn’t impact your eBay business, so we’ve implemented measures to support you.</P> <P>&nbsp;</P> <P><STRONG>For eBay orders places from 19 to 20&nbsp; August, we have implemented the below seller protections:</STRONG></P> <UL> <LI>We will remove your late shipment defects</LI> <LI>We will remove your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback.</LI> </UL> <P><STRONG>These protections mean your seller performance should not be impacted by this outage.&nbsp;&nbsp;</STRONG>Please still make sure to upload tracking to any item not received requests submitted by buyers to ensure they are resolved.</P> Tue, 24 Aug 2021 08:37:46 GMT au_news_team 2021-08-24T08:37:46Z https://community.ebay.com.au/t5/eBay-Announcements/RESOLVED-Tracking-Outage-on-eBay-How-we-re-protecting-you/ba-p/2427090 <P>We wanted to update you on a recent tracking outage on eBay that may have affected your ability to upload tracking information to eBay.&nbsp; The issue was identified on 19 August and resolved on 20 August. We want to ensure this doesn’t impact your eBay business, so we’ve implemented measures to support you.</P> <P>&nbsp;</P> <P><STRONG>For eBay orders places from 19 to 20&nbsp; August, we have implemented the below seller protections:</STRONG></P> <UL> <LI>We will remove your late shipment defects</LI> <LI>We will remove your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback.</LI> </UL> <P><STRONG>These protections mean your seller performance should not be impacted by this outage.&nbsp;&nbsp;</STRONG>Please still make sure to upload tracking to any item not received requests submitted by buyers to ensure they are resolved.</P> Tue, 24 Aug 2021 08:37:46 GMT https://community.ebay.com.au/t5/eBay-Announcements/RESOLVED-Tracking-Outage-on-eBay-How-we-re-protecting-you/ba-p/2427090 au_news_team 2021-08-24T08:37:46Z