Tracking Payment Holds

au_news_team — Mon, 24 Jan 2022 05:29:27 GMT

We previously announced that eBay will begin holding funds for reasons related to valid tracking. As a reminder, from 7 February 2022, if sellers don’t upload valid tracking for at least 95% of their trackable orders, their payments will be placed on hold.

Here's how they work:

First, we’ll look at which postage service you’ve selected for the item.

If you’ve selected a tracked service , we’ll look for a valid tracking number to be uploaded once the item is sent within your stated handling time.

If you upload a valid tracking number , the funds for that order will be held until there is a tracking scan from the carrier showing us the item is on the way to the buyer
If you choose not to upload a tracking number, the funds for that order will be held until 3 days after the latest Estimated Delivery Date has passed.

If you’ve selected an untracked service, tracking payment holds won't apply to orders where the selected delivery option is:

Local pickup
Click & Collect from the retailer
Australia Post Domestic Regular Letter Untracked service.

You should receive an email from eBay this week notifying you of your valid tracking %.

For more information and to get your questions answered, visit our FAQ page.

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Tracking Payment Holds