https://community.ebay.com.au/t5/eBay-Announcements/Updated-Reducing-the-window-for-PayPal-Purchase-Protection/ba-p/2222448 <TABLE width="100%" border="0" cellpadding="0" cellspacing="0"> <TBODY><TR> <TD> <TABLE border="0" cellpadding="0" cellspacing="0" width="100%"> <TBODY><TR> <TD valign="top"> <TABLE border="0" cellpadding="0" cellspacing="0" width="100%" bordercolor="#FFCC00"> <TBODY><TR> <TD> <TABLE border="0" cellpadding="3" cellspacing="0" bordercolor="#ECF1DF" width="100%"> <TBODY><TR> <TD bgcolor="#ECF1DF" height="25"><IMG src="http://pics.ebaystatic.com/aw/pics/s.gif" border="0" /><B>***Reducing the window for PayPal Purchase Protection claims to impact seller performance***</B></TD> </TR> <TR> <A name="2014-11-19172557"></A> <TD bgcolor="#FFFFFF" height="14"><IMG src="http://pics.ebaystatic.com/aw/pics/s.gif" border="0" /> <BR /><SPAN style="color:#666666">19 November 2014 | 05:29PM EST</SPAN><BR /><IMG src="http://pics.ebaystatic.com/aw/pics/s.gif" border="0" height="10" /><BR /><BR /> We’re updating the eBay seller performance standards to include new protections for sellers who accept PayPal payments on eBay.<P> The period of time that a <A href="https://www.paypal.com/webapps/mpp/security/buyer-protection">PayPal Purchase Protection</A> dispute will be counted as a defect under eBay seller performance standards will be reduced from 45 days to just 30 days from the latest estimated delivery date of an item, consistent with <A href="http://sellercentre.ebay.com.au/news/money-back">eBay Money Back Guarantee</A></P><P>. While buyers now have 180 days from payment to file a PayPal Purchase Protection dispute on an item that wasn’t received or was not as described, that claim will only count as a defect if made within 30 days of delivery. Buyers often receive similar periods of cover when paying for products or services by credit card. </P><P> Buyers paying for items with PayPal on eBay can choose to use PayPal Purchase Protection or eBay Money Back Guarantee should something not go quite right with a transaction but not both at the same time.</P><P> Read the latest on <A href="http://sellercentre.ebay.com.au/news/money-back">eBay Money Back Guarantee</A> and the <A href="https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full">updates to PayPal's User Agreement and policies</A>. </P><P> </P> Regards,<BR /> The eBay Team <!--"--></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE> Thu, 20 Nov 2014 06:29:00 GMT au_news_team 2014-11-20T06:29:00Z https://community.ebay.com.au/t5/eBay-Announcements/Updated-Reducing-the-window-for-PayPal-Purchase-Protection/ba-p/2222448 <TABLE width="100%" border="0" cellpadding="0" cellspacing="0"> <TBODY><TR> <TD> <TABLE border="0" cellpadding="0" cellspacing="0" width="100%"> <TBODY><TR> <TD valign="top"> <TABLE border="0" cellpadding="0" cellspacing="0" width="100%" bordercolor="#FFCC00"> <TBODY><TR> <TD> <TABLE border="0" cellpadding="3" cellspacing="0" bordercolor="#ECF1DF" width="100%"> <TBODY><TR> <TD bgcolor="#ECF1DF" height="25"><IMG src="http://pics.ebaystatic.com/aw/pics/s.gif" border="0" /><B>***Reducing the window for PayPal Purchase Protection claims to impact seller performance***</B></TD> </TR> <TR> <A name="2014-11-19172557"></A> <TD bgcolor="#FFFFFF" height="14"><IMG src="http://pics.ebaystatic.com/aw/pics/s.gif" border="0" /> <BR /><SPAN style="color:#666666">19 November 2014 | 05:29PM EST</SPAN><BR /><IMG src="http://pics.ebaystatic.com/aw/pics/s.gif" border="0" height="10" /><BR /><BR /> We’re updating the eBay seller performance standards to include new protections for sellers who accept PayPal payments on eBay.<P> The period of time that a <A href="https://www.paypal.com/webapps/mpp/security/buyer-protection">PayPal Purchase Protection</A> dispute will be counted as a defect under eBay seller performance standards will be reduced from 45 days to just 30 days from the latest estimated delivery date of an item, consistent with <A href="http://sellercentre.ebay.com.au/news/money-back">eBay Money Back Guarantee</A></P><P>. While buyers now have 180 days from payment to file a PayPal Purchase Protection dispute on an item that wasn’t received or was not as described, that claim will only count as a defect if made within 30 days of delivery. Buyers often receive similar periods of cover when paying for products or services by credit card. </P><P> Buyers paying for items with PayPal on eBay can choose to use PayPal Purchase Protection or eBay Money Back Guarantee should something not go quite right with a transaction but not both at the same time.</P><P> Read the latest on <A href="http://sellercentre.ebay.com.au/news/money-back">eBay Money Back Guarantee</A> and the <A href="https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full">updates to PayPal's User Agreement and policies</A>. </P><P> </P> Regards,<BR /> The eBay Team <!--"--></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE> Thu, 20 Nov 2014 06:29:00 GMT https://community.ebay.com.au/t5/eBay-Announcements/Updated-Reducing-the-window-for-PayPal-Purchase-Protection/ba-p/2222448 au_news_team 2014-11-20T06:29:00Z