https://community.ebay.com.au/t5/PayPal-Payments/PAYPAL-not-fair/qaq-p/1213825 <P>I do not believe PAYAL is fair with their resolution process. I believe they tend to favour the buyer.&nbsp; My item was sent exactly as described.&nbsp; The buyer said there was a fault.&nbsp; I replied and asked where to no avail.&nbsp; I asked for photos to no avail.&nbsp; I advised as no evidence I cannot offer a refund.&nbsp; They raised a claim to PAYPAL.&nbsp; I provided my&nbsp;right of reply to PAYPAL&nbsp;- exactly as desribed and pictures.&nbsp; PAYPAL not only advised they refunding the amount to the buyer, but that they are refunding more than what the buyer purchased the item for.&nbsp; Not only is this not fair but shows me PAYPAL has not looked at my case carefully.&nbsp; It is disheartening when buyers either change their minds or can manipulate a system we are hung without any fair trial.&nbsp; I have emailed PAYPAL about their amount to no avail.&nbsp; I have got on to PAYPAL facebook and messaged them to say the above and that is shameful.&nbsp; Someone has replied on the facebook page for a claim&nbsp;ID &nbsp;but one is just pessimistic about this process.&nbsp; I cant appeal until the case is closed meaning once I have the item back the case is closed then I can appeal not only the unfairness of returns but the over refunding.&nbsp; Vent over.</P> Thu, 08 May 2014 09:02:07 GMT burbourne 2014-05-08T09:02:07Z https://community.ebay.com.au/t5/PayPal-Payments/PAYPAL-not-fair/qaq-p/1213825 <P>I do not believe PAYAL is fair with their resolution process. I believe they tend to favour the buyer.&nbsp; My item was sent exactly as described.&nbsp; The buyer said there was a fault.&nbsp; I replied and asked where to no avail.&nbsp; I asked for photos to no avail.&nbsp; I advised as no evidence I cannot offer a refund.&nbsp; They raised a claim to PAYPAL.&nbsp; I provided my&nbsp;right of reply to PAYPAL&nbsp;- exactly as desribed and pictures.&nbsp; PAYPAL not only advised they refunding the amount to the buyer, but that they are refunding more than what the buyer purchased the item for.&nbsp; Not only is this not fair but shows me PAYPAL has not looked at my case carefully.&nbsp; It is disheartening when buyers either change their minds or can manipulate a system we are hung without any fair trial.&nbsp; I have emailed PAYPAL about their amount to no avail.&nbsp; I have got on to PAYPAL facebook and messaged them to say the above and that is shameful.&nbsp; Someone has replied on the facebook page for a claim&nbsp;ID &nbsp;but one is just pessimistic about this process.&nbsp; I cant appeal until the case is closed meaning once I have the item back the case is closed then I can appeal not only the unfairness of returns but the over refunding.&nbsp; Vent over.</P> Thu, 08 May 2014 09:02:07 GMT https://community.ebay.com.au/t5/PayPal-Payments/PAYPAL-not-fair/qaq-p/1213825 burbourne 2014-05-08T09:02:07Z