https://community.ebay.com.au/t5/PayPal-Payments/Paypal-Buyer-Protection-Yeah-right/qaq-p/1487951 This gripe refers to something I purchased on another online site but thought I would share it here as well.<BR /><BR />I made a purchase and upon receiving it, discovered the item was damaged, it was a new item. I complained to the seller who had not answered my emails so decided to raise a Paypal dispute. The item was posted back to the seller with tracking.<BR /><BR />Now this is what the Paypal site says buyers are protected for with purchases:<BR />- You received a completely different item.<BR />- You purchased two items, but received one.<BR />- The item was damaged en route to you.<BR />- You bought the original, but received a counterfeit.<BR /><BR />On reading the status in the resolution centre this is what it says:<BR /><BR />"We're unable to decide this claim in your favour at this time. PayPal's Buyer Complaint Policy applies to the sending of goods but not to disputes about merchandise quality."<BR /><BR />So much for buyer protection on receiving a damaged item!<BR /><BR />I will add that after another dozen emails the seller did finally refund, but as for Paypal's Buyer Protection - hmmmmmm!<BR /><BR /><BR /> Thu, 04 Sep 2014 17:43:38 GMT justkidzbiz 2014-09-04T17:43:38Z https://community.ebay.com.au/t5/PayPal-Payments/Paypal-Buyer-Protection-Yeah-right/qaq-p/1487951 This gripe refers to something I purchased on another online site but thought I would share it here as well.<BR /><BR />I made a purchase and upon receiving it, discovered the item was damaged, it was a new item. I complained to the seller who had not answered my emails so decided to raise a Paypal dispute. The item was posted back to the seller with tracking.<BR /><BR />Now this is what the Paypal site says buyers are protected for with purchases:<BR />- You received a completely different item.<BR />- You purchased two items, but received one.<BR />- The item was damaged en route to you.<BR />- You bought the original, but received a counterfeit.<BR /><BR />On reading the status in the resolution centre this is what it says:<BR /><BR />"We're unable to decide this claim in your favour at this time. PayPal's Buyer Complaint Policy applies to the sending of goods but not to disputes about merchandise quality."<BR /><BR />So much for buyer protection on receiving a damaged item!<BR /><BR />I will add that after another dozen emails the seller did finally refund, but as for Paypal's Buyer Protection - hmmmmmm!<BR /><BR /><BR /> Thu, 04 Sep 2014 17:43:38 GMT https://community.ebay.com.au/t5/PayPal-Payments/Paypal-Buyer-Protection-Yeah-right/qaq-p/1487951 justkidzbiz 2014-09-04T17:43:38Z