How does a partial refund work in a claim?

book-of-hezekiah — Mon, 14 May 2018 01:59:46 GMT

I opened a claim for item not received for several items on an invoice. PayPal opened the claim as Not Described... weird.

The seller agreed to refund the items not received.

The wording in the PayPal claim said something along the lines of "Seller offers partial refund of [my claim amount] and you get to the keep the items. Press Agree to close the case."

I pressed Decline because I couldn't see or find anywhere that says this will prompt the refund. I didn't want to agree and lose my chance at the refund.

I realise I should have come here and asked first - could/should I have accepted and been protected?

thanks 🙂

Question How does a partial refund work in a claim? in PayPal & Payments

How does a partial refund work in a claim?