https://community.ebay.com.au/t5/Packaging-Shipping/item-arrived-broken/qaq-p/388253 <P class="mce-p">The pair of porcelain lamps arrived broken. I took photos and sent an e mail to the seller letting them know and asked if i get a refund, get them replaced or do i bid again. Is this the best way to solve the problem?</P> Wed, 17 Oct 2012 08:58:59 GMT banoolnsw 2012-10-17T08:58:59Z https://community.ebay.com.au/t5/Packaging-Shipping/item-arrived-broken/qaq-p/388253 <P class="mce-p">The pair of porcelain lamps arrived broken. I took photos and sent an e mail to the seller letting them know and asked if i get a refund, get them replaced or do i bid again. Is this the best way to solve the problem?</P> Wed, 17 Oct 2012 08:58:59 GMT https://community.ebay.com.au/t5/Packaging-Shipping/item-arrived-broken/qaq-p/388253 banoolnsw 2012-10-17T08:58:59Z https://community.ebay.com.au/t5/Packaging-Shipping/item-arrived-broken/qaa-p/388261#M284 <P class="mce-p">Wait and see what the seller says.</P> <P class="mce-p">They should refund you the total amount you paid.</P> <P class="mce-p">If they will not do this or send replacements then open a dispute for item not as described and escalate to a claim when the system allows.</P> <P class="mce-p">Then phone paypal and tell them as the items are smashed they can not be safely returned and you want the refund without returning the broken pieces.</P> <P class="mce-p">Tell them you can email photos of proof if need be.</P> Wed, 17 Oct 2012 09:02:59 GMT https://community.ebay.com.au/t5/Packaging-Shipping/item-arrived-broken/qaa-p/388261#M284 *sparklz* 2012-10-17T09:02:59Z