Trying to return incorrect goods

daspl_53 — Fri, 30 Apr 2021 05:16:20 GMT

The seller has agreed to accept my return but advised "they can't buy a return postage label" I contacted them for advice and did not get a response. I then went to the post office and asked for the most economical method of return and bought a parcel bag and filled in with the sellers address. Post refused the item because the seller did not include the street number in their address.

As the seller gas not responded to my recent messages I tried to escalate it to ebay by following the "Ask ebay to step in" link. That just sends me back the order where I click the resolve a problem button which takes me to Customer Service page where I select "Asking ebay to step and help for buyers". That take me back to where I started at the "ask ebay to step in" link.

How do I actually get somewhere in this labyrinth of links were I can actually ask ebay to step in? Argh!!!

Re: Trying to return incorrect goods

davewil1964 — Fri, 30 Apr 2021 05:35:05 GMT

All I can suggest is to try again tomorrow. Friday is eBay maintenance day and a lot of things don't work. Failing that, go to Help and select the most appropriate option for 'Chat With Us'. That is pretty much the only contact option these days.

If the seller is in Australia, they can certainly generate an address label.

For future reference, never pay for postage yourself for a faulty item as it can be difficult to recoup the money.

Question Trying to return incorrect goods in Packaging & Shipping

Trying to return incorrect goods

Re: Trying to return incorrect goods