https://community.ebay.com.au/t5/Selling-on-eBay/Buyer-refuses-to-send-back-item/qaq-p/1655090 <P>&nbsp;</P><P>I sold an item and shipped promptly. Buyer claimed a part was missing. The part was attached with four cable ties, and could not have fallen off. It's likely the buyer is making up a story.</P><P>&nbsp;</P><P>I offered full refund on return of item.</P><P>Buyer refuses to pay for return of item, and has opened a case (possibly in the expectation of keepking the goods and getting a refund).&nbsp;</P><P>&nbsp;</P><P>I have no problem with refund, but I would like to ensure the goods are returned before a refund is issed. Otherwise buyer keeps refund and goods.</P> Tue, 16 Dec 2014 11:22:13 GMT judy2375 2014-12-16T11:22:13Z https://community.ebay.com.au/t5/Selling-on-eBay/Buyer-refuses-to-send-back-item/qaq-p/1655090 <P>&nbsp;</P><P>I sold an item and shipped promptly. Buyer claimed a part was missing. The part was attached with four cable ties, and could not have fallen off. It's likely the buyer is making up a story.</P><P>&nbsp;</P><P>I offered full refund on return of item.</P><P>Buyer refuses to pay for return of item, and has opened a case (possibly in the expectation of keepking the goods and getting a refund).&nbsp;</P><P>&nbsp;</P><P>I have no problem with refund, but I would like to ensure the goods are returned before a refund is issed. Otherwise buyer keeps refund and goods.</P> Tue, 16 Dec 2014 11:22:13 GMT https://community.ebay.com.au/t5/Selling-on-eBay/Buyer-refuses-to-send-back-item/qaq-p/1655090 judy2375 2014-12-16T11:22:13Z