https://community.ebay.com.au/t5/Selling-on-eBay/Misuse-of-eBay-Money-Back-Guarantee/qaq-p/2018779 <P>Hi</P><P>&nbsp;</P><P>I have this terrible case filed by a buyer under eBay Money Back Guarantee. She didn't want a dress she ordered and intentionally ripped the Brand New dress and filed a damaged case. Ebay made a decision in favour of buyer which means as a seller I have to pay both way postages and refund the money.</P><P>&nbsp;</P><P>I am shocked that this buyer would do such nasty things to send item back. I am also terribly sad that a beautiful brand new Tory Burch dress was ripped.</P><P>&nbsp;</P><P>I can't attached a photo due to large size and it shows error when I tried to attach.The dress was terribly ripped on the side.</P><P>&nbsp;</P><P>Could anyone please give me some advice? How can I appeal to ebay on this case?</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P> Thu, 01 Dec 2016 12:47:52 GMT l_hhai_haa92kreaf 2016-12-01T12:47:52Z https://community.ebay.com.au/t5/Selling-on-eBay/Misuse-of-eBay-Money-Back-Guarantee/qaq-p/2018779 <P>Hi</P><P>&nbsp;</P><P>I have this terrible case filed by a buyer under eBay Money Back Guarantee. She didn't want a dress she ordered and intentionally ripped the Brand New dress and filed a damaged case. Ebay made a decision in favour of buyer which means as a seller I have to pay both way postages and refund the money.</P><P>&nbsp;</P><P>I am shocked that this buyer would do such nasty things to send item back. I am also terribly sad that a beautiful brand new Tory Burch dress was ripped.</P><P>&nbsp;</P><P>I can't attached a photo due to large size and it shows error when I tried to attach.The dress was terribly ripped on the side.</P><P>&nbsp;</P><P>Could anyone please give me some advice? How can I appeal to ebay on this case?</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P> Thu, 01 Dec 2016 12:47:52 GMT https://community.ebay.com.au/t5/Selling-on-eBay/Misuse-of-eBay-Money-Back-Guarantee/qaq-p/2018779 l_hhai_haa92kreaf 2016-12-01T12:47:52Z