Question resolving returns in Selling on eBay https://community.ebay.com.au/t5/Selling-on-eBay/resolving-returns/qaq-p/2053108 Can someone explain how eBay makes their final decisions? Buyer purchased items claims it's non genuine, I provide proof but eBay settles in buyers favour....how does that happen? Tue, 25 Apr 2017 14:22:42 GMT ta-rhe1 2017-04-25T14:22:42Z resolving returns https://community.ebay.com.au/t5/Selling-on-eBay/resolving-returns/qaq-p/2053108 Can someone explain how eBay makes their final decisions? Buyer purchased items claims it's non genuine, I provide proof but eBay settles in buyers favour....how does that happen? Tue, 25 Apr 2017 14:22:42 GMT https://community.ebay.com.au/t5/Selling-on-eBay/resolving-returns/qaq-p/2053108 ta-rhe1 2017-04-25T14:22:42Z