Advice re difficult buyer

kittinkaboodle — Sat, 03 Jun 2017 21:52:23 GMT

Hi,

Only just putting my toe back in the water selling after quite a big break - due to a couple of nasty experiences with buyers absuing the returns process. Now I regret trying again!

Would appreciate your advice on how best to proceed here:

Sold a very high value sheer lace dress recenlty for not tht much - which is aboslutely fine.

Buyer contacted a bit upset because the slip was missing. It never came with a slip, but because i didn't specifically say this in teh description and because it wasn't immediatley obvious from the photos, I offered a full refund.

Buyer changed mind, said she would keep the dress and left positive feedback.

Now nearly ONE MONTH later, she has contacted me again to say she has discovered 2 very tiny areas of damage in the lace near the zip, and so wants a full refund including return postage. She has already intiated return through ebay, but says she "hopes we can work something out" In her message she also says "I know I've already left positive feedback, however I didn't closely look at the dress. I can also change the feedback accordingly."

Ordinarly -- as a return has been started - I would have thought I would have to bite the bullet. But given the length of time that has passed before the supoosed damage was found, the fact that she has left positive feedback already and is indirectly threatening me with negative, does anyone with real experience think this is worth fighting?

Would appreciate your advice.

Regards

Question Advice re difficult buyer in Selling on eBay

Advice re difficult buyer