https://community.ebay.com.au/t5/Selling-on-eBay/Feedback-rating/qaq-p/2178554 <P>Hi, I have received a bad feedback from a customer as the item was lost in postage. a refund was given once alerted.</P><P>&nbsp;</P><P>Customer response was the following</P><P>&nbsp;</P><P>i understand how feedback works, seller does not understand how to package items safely. feedback asks how my dealings were, they were not good, i did not get my item, only a ripped envelope that should have been carrying fragile electronics, thus i believe the feedback to be in accordance to what the feedback system is about</P> Mon, 13 Aug 2018 08:02:42 GMT netspress 2018-08-13T08:02:42Z https://community.ebay.com.au/t5/Selling-on-eBay/Feedback-rating/qaq-p/2178554 <P>Hi, I have received a bad feedback from a customer as the item was lost in postage. a refund was given once alerted.</P><P>&nbsp;</P><P>Customer response was the following</P><P>&nbsp;</P><P>i understand how feedback works, seller does not understand how to package items safely. feedback asks how my dealings were, they were not good, i did not get my item, only a ripped envelope that should have been carrying fragile electronics, thus i believe the feedback to be in accordance to what the feedback system is about</P> Mon, 13 Aug 2018 08:02:42 GMT https://community.ebay.com.au/t5/Selling-on-eBay/Feedback-rating/qaq-p/2178554 netspress 2018-08-13T08:02:42Z