Question Extra items free postage in Selling on eBay

Extra items free postage

*kazumi* — Mon, 26 Apr 2021 05:53:09 GMT

I listed 4 items well bellow cost that weigh 5kg each. The postage was $16, which is the cost of sending 5kg in satchel. I do not know how it happened by somehow it shows as postage $16 and further items FREE. So, somebody bought 2 and paid only one postage. I did not select that option, none of my other items has that option. I cannot see how to unselect it. HELP

Re: Extra items free postage

gutterpunkz05 — Mon, 26 Apr 2021 05:57:47 GMT

Use revise item, and change the postage details there.

Re: Extra items free postage

*kazumi* — Mon, 26 Apr 2021 06:05:27 GMT

Yes, that is what I have been trying to do, but I cannot see anywhere that I am offering the free for extr items. I cannot see where the option is selected or unselected in my listing.

Re: Extra items free postage

*kazumi* — Mon, 26 Apr 2021 06:11:17 GMT

This is what the postage section at the REVISE mode looks like

Re: Extra items free postage

eol-products — Mon, 26 Apr 2021 06:28:40 GMT

So the 2 items are not on the same listing I gather. I find using the satchel/box postage option may be an issue instead of selecting just aust post standard parcel.

Otherwise see if you have set up any postage discounts in your selling options.

Re: Extra items free postage

*kazumi* — Mon, 26 Apr 2021 06:59:11 GMT

No, I did list them in one listing, and no I did not set this in my preferences, as all my other listings do not have that option for extra items free postage.

Re: Extra items free postage

katistrophik — Mon, 26 Apr 2021 10:00:21 GMT

I am not a seller as you know, so I googled and probably got old info - but go to this site and see if anything would help fix it for you, a pretty quick read.

https://support.omnivore.com.au/support/solutions/articles/17000040660-how-do-i-set-up-free-shipping-on-additional-items-for-different-products-

Re: Extra items free postage

*kazumi* — Mon, 26 Apr 2021 10:08:33 GMT

Thanks everybody, but it must have been eBay glitch. The function is back. It is located between the postage cost and the square to tick for free postage. I tried everything; revise, or do brand new listing, and it just was NOT there. Later on I did again have a go at new listing and it was back. Thankfully the buyer was lovely, and I just refunded the cost of the item and relisted with the proper postage. The buyer has an option to buy or leave it.