Question REfund without goods returned in Selling on eBay

REfund without goods returned

dmaree2003 — Wed, 24 Nov 2021 23:49:10 GMT

HI,

A customer is wanting a refund on an item that has not been returned as yet, I sent a post bag back on 15/11 for her to return item but the bag has not arrived. She has put a case in for "item not received" so Ebay is saying i need to refund, but I am not refunding because she DID receive! and until I get my item returned i dont think I should refund. I have never had to do this before and im a bit upset about the way it has gone down. any help or advice would be great thanks

Re: REfund without goods returned

sandypebbles — Wed, 24 Nov 2021 23:54:11 GMT

Did you upload tracking in the original sale?

Or have you added it now to the dispute so it proves delivery to the address she gave?

Was it a change of mind return or something else?

Did the post bag you sent her have a return postage label included, if required ?

Re: REfund without goods returned

papermoon.lady — Thu, 25 Nov 2021 01:18:35 GMT

Just in case your item does not have tracking (how can she claim that the item has not been received?) - show eBay your correspondence with her, and that you even sent her a bag to return the item.

Re: REfund without goods returned

dmaree2003 — Thu, 25 Nov 2021 01:38:05 GMT

no, Yes, I offered her as replacement item as the one ordered was out of stock. Sent buyer a photo of replacement Customer was happy

Re: REfund without goods returned

dmaree2003 — Fri, 03 Dec 2021 00:11:16 GMT

Thanks for advice. Shoes returned yesterday 🙂 She has her refund and is now on my blocked list. 🙂