Question Arguing a case decision in Selling on eBay

Arguing a case decision

majestic22008 — Thu, 06 Oct 2022 09:32:57 GMT

I was selling an item that I forgot about, a buyer told eBay they paid me a deposit (which they didn’t) they them raised a dispute with eBay when I didn’t respond to the buyer & now EBay are refunding a deposit to the buyer (from my bank account) that was never paid to me!! I have looked through a million help screens & have no luck in understanding how u argue this & recoup the unauthorised debit from my account. PLEASE HELP!!

Re: Arguing a case decision

davewil1964 — Thu, 06 Oct 2022 10:28:24 GMT

Communication is the key.

Normally, you will get a sale notification from eBay to your nominated email address. If you don't check eBay messages or your nominated email account, you may well miss a sale. Or it may have gone to spam.

Given that eBay have no facility for down payments, I cannot help you with how a buyer claimed to have made a down payment, or can claim it back. Except that if you haven't signed up for Managed Payments, eBay will hold any payments until you do so.

For future reference, if you're selling things on eBay (or anywhere else) maybe periodically check what is happening. And sign up to Managed Payments.

Re: Arguing a case decision

gutterpunkz05 — Thu, 06 Oct 2022 14:17:55 GMT

Are you sure it is not ebay simply recovering there sales fees from you, as the buyer would have been fully refunded, you are still required to pay your fees