https://community.ebay.com.au/t5/Selling-on-eBay/What-s-next-step-when-customer-support-can-t-help/qaq-p/408655 <P class="mce-p">&nbsp;</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">Hi&nbsp;</P> <P class="mce-p">just wondering if any of you had gone through the terrible experience to deal with customer support where they actually do not support?</P> <P class="mce-p">i mean, it is obvious that thy not only don't know the policies but they do not understand them either if you explain it to them.&nbsp;</P> <P class="mce-p">After over a week of emailing back and forward where they were unable to support what they where sayng . Instead they started making up new issues rather than solve the previous one &nbsp;each replay we had but &nbsp;finally we managed to get in touch with a supervisor.</P> <P class="mce-p">the supervisor it is an different story And i mean it! A different story because in is own words he did exactly what the other did. He talked about a different story but he did not answer our questions about where does the policy say that</P> <P class="mce-p">they say " bla bla bla" but they do not show us &nbsp;the policy.</P> <P class="mce-p">for every new issue they raised (probably &nbsp;to cover the emarassement of not having an evidence for the previous one) we had to find the policy ouselves &nbsp;and each time either it was contradditting what they were telling me or was not mentioning it.</P> <P class="mce-p">we do not have intention to stay for long on ebay ( yes we, because they messed up wih 3 family member's accounts at once) but we still don't want to bow to this arrogant treatment we are goingh throught so we want to take next step.</P> <P class="mce-p">does anyone know what to do from here?</P> <P class="mce-p">thank you</P> <P class="mce-p">Barbara</P> Sat, 08 Jun 2013 11:22:15 GMT barbipat 2013-06-08T11:22:15Z https://community.ebay.com.au/t5/Selling-on-eBay/What-s-next-step-when-customer-support-can-t-help/qaq-p/408655 <P class="mce-p">&nbsp;</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">Hi&nbsp;</P> <P class="mce-p">just wondering if any of you had gone through the terrible experience to deal with customer support where they actually do not support?</P> <P class="mce-p">i mean, it is obvious that thy not only don't know the policies but they do not understand them either if you explain it to them.&nbsp;</P> <P class="mce-p">After over a week of emailing back and forward where they were unable to support what they where sayng . Instead they started making up new issues rather than solve the previous one &nbsp;each replay we had but &nbsp;finally we managed to get in touch with a supervisor.</P> <P class="mce-p">the supervisor it is an different story And i mean it! A different story because in is own words he did exactly what the other did. He talked about a different story but he did not answer our questions about where does the policy say that</P> <P class="mce-p">they say " bla bla bla" but they do not show us &nbsp;the policy.</P> <P class="mce-p">for every new issue they raised (probably &nbsp;to cover the emarassement of not having an evidence for the previous one) we had to find the policy ouselves &nbsp;and each time either it was contradditting what they were telling me or was not mentioning it.</P> <P class="mce-p">we do not have intention to stay for long on ebay ( yes we, because they messed up wih 3 family member's accounts at once) but we still don't want to bow to this arrogant treatment we are goingh throught so we want to take next step.</P> <P class="mce-p">does anyone know what to do from here?</P> <P class="mce-p">thank you</P> <P class="mce-p">Barbara</P> Sat, 08 Jun 2013 11:22:15 GMT https://community.ebay.com.au/t5/Selling-on-eBay/What-s-next-step-when-customer-support-can-t-help/qaq-p/408655 barbipat 2013-06-08T11:22:15Z