Its been many years since I've interacted with sellers on ebay so I'm not familiar with the process. I'm trying to get a refund but the seller is telling me to write "return to sender" on the original envelope and send it back. Shouldn't he send me the ebay return postage barcode? I bought an iphone case for iphone SE. It took 2 and a half weeks to arrive but is for 5SE Told them it was wrong case and they said Order was for iPhone SE1 which is same as iPhone 5s size so the case you received is correct as per your order, You may have iPhone SE 2 or 3, which is different size. I said purchase details simply say SE (this is what I chose) and didn't say SE with any number. Seller: You have order case for SE 1 which you have received as per the image you have sent us.iPhone SE 1st generation released in 2016.iPhone SE 2nd generation released in 2020.iPhone SE 3rd generation released in 2022. As you have mention that the case you have received small for you phone. we guess you have SE 2nd or 3rd generation phone.More details to check which phone you have you can go to your phone setting then go to GENERAL and then go into ABOUT there you can see your phone details.If you want you can take screen shot and send it to us.For return you can send it back to us in same envelope and write Return to sender and we will resend correct case or refund your money as per choice as soon as we receive it back to us.Let us know id you have any other query. I said I'd like to exchange and asked if it was going to take that amount of time to arrive again as it usually takes 3 to 4 days for letter sized envelope from Melbourne to Sydney. I questioned if items were even coming from Australia. Was told delivery is 5 to 10 business days and to send it back for exchange "return to sender". I told them Your dispatch time is too slow so I will buy somewhere else. Please give me a refund and send the ebay return postage label. Seller: We send all our item from Melbourne Only. As we have sent correct case as your order details so we are not responsible to pay for return charges. you can use same envelope and write "return to sender" and post it in red street box.We will do a refund as soon as we receive it back to us.Let us know if you have any other query.Thanks Me: I’ve gone into settings of my phone and taken a screenshot as you requested. As you can see it says iPhone SE. In the photo of the order details it says I have ordered a clear case, iPhone SE. The third photo shows the item you have sent me which clearly says 5SE. I did not order a case for iPhone 5 SE. I've just sent this and waiting to hear back from them. If I send it "return to sender" it will have no tracking so does this mean I will have no recourse if it is lost or seller says "it didnt arrive"?
