@sandypebbles wrote:

Sounds like this buyer has had plenty of time to do the right thing and has chosen not to

 

Beyond the feather duster/gently gently approach stage I should think 

The buyer got the refund a few weeks back, by the sounds of it, but we are not told exactly when the  item was delivered. However, you would think a buyer would contact a seller pretty well immediately if they intended to refund or return.

Sad to say, I know several people who do believe that if an item comes late, they are entitled to it and the refund as compensation for their trouble. Often they have gone on to buy a replacement by the time the original arrives.

However, I think sugar is right in this, that a friendly, though professional message, would be the way to go for starters. Even if mags just contacts the buyer and says they notice that the item has been delivered, albeit 6 weeks late. And apologise for the delay & ask if the buyer would like to keep it and repay or if they would prefer to return the item. Then explain that if they would prefer to return it, you are able to send through a postage label so there will be, of course, no expense to them.

Some buyers may not have contacted the seller because they are not prepared to return a late item at their own expense. That could be the hold up. Once they know it will be paid for, they may be willing to return it.

Should the message get ignored, then it is time for a harder approach.

As a buyer I would much prefer a friendly contact first, that helped me see the options and sort it out. This situation is not of their doing, so give them the chance to save face first before implications of theft.