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Buyer received refund then he acknowledged item had been delivered.
Item was tracked with signature but Australia Post couldn't find it. After 21 days the buyer asked for a refund. I paid the refund then two days later Australia Post said the item was delivered. I asked the buyer if he had received the parcel and he said he had. I've asked him to please pay for it, but have had no response.
This is almost $1,000.
What are my options?
3 comments
kh-stanley1
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
countessalmirena
·4 years agoMessage through eBay to the buyer:
Dear [buyer name]
In reference to the [item name], item number [xxxx], for which you received a full refund from us as you'd reported not receiving it and Australia Post could not locate the parcel at the time, we subsequently received notification from Australia Post (2 days later, on xx/xx/xx) that the parcel was successfully delivered to you.
Australia Post records show that you signed for the parcel. You confirmed in subsequent conversation [message received xx/xx/xx] that you in fact received the item.
Please pay the outstanding full amount of $xxxx.xx within 7 days, or return the item to us by trackable post in the condition in which it was sent. We would appreciate your contacting us within 48 hours to confirm your preferred option.
We remind you that you are not entitled to keep both the item and the refund given in good faith.
A certified letter will be sent to you with this information; please ignore the letter if when you receive it you have already resolved this issue as outlined.
Yours sincerely,
[your name]
You should include the methods by which you can be paid, including repaying through PayPal, paying by credit card, etc.
Then prepare a letter with roughly the same wording to send by certified mail tomorrow morning, but you may wish to reword it as follows:
Dear [buyer name]
Ref: transaction number [xxx], refund ref. number [xxx], follow-up regarding payment
In reference to the [item name], item number [xxxx], for which you received a full refund from us (refund transaction no. xxxx) as you'd reported not receiving it and Australia Post could not locate the parcel at the time, we subsequently received notification from Australia Post (2 days later, on xx/xx/xx) that the parcel was successfully delivered to you.
Australia Post records show that you signed for the parcel. You confirmed in subsequent conversation (message received xx/xx/xx) that you in fact received the item.
Please pay the outstanding full amount of $xxxx.xx within 7 days, or return the item to us by trackable post in the condition in which it was sent. We would appreciate your contacting us within 48 hours to confirm your preferred option.
You can make your payment using PayPal [include the payment link] or by [etc.].
We remind you that you are not entitled to keep both the item and the refund given in good faith. Failure to return the refund (to pay for the item) may result in legal action being taken, including your being reported to the Australian Cyber Security Centre.
Yours sincerely,
[your name]
If the buyer doesn't co-operate within the next 3 days, I'd certainly be taking legal action. I would also not wait, but report the buyer to local police in order to get a case number, and to the Australian Cyber Security Centre using this link: https://www.cyber.gov.au/acsc/individuals-and-families/report-a-cybercrime.
Armed with that, you could report the buyer to eBay (https://www.ebay.com.au/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084 - on the basis of misusing the MBG system).
Hopefully it won't get to that point. Just calmly set deadlines and offer reasonable options as shown in the exemplar I've included, keep your cool, and get that letter sent off tomorrow.
factorydirect-au
·2 years agoThank you so much