Contacting Ebay
Is there a better way to contact eBay? The chat option is just so dumb and not leading me to the right path and UI/UX is so annoying that I cant connect to the agent through the chat system and my emails to ebay never had a response. There are lot of issues and concerns that I have flagged to ebay regarding the recent transactions, but there was never a better assistance from the group. So looking for a way where I can be guaranteed to get a response from someone at ebay
3 comments
*casey*
·6 months agoIf your problems are anything to do with the item you sold, are you registered to sell and signed up for managed payments ?
https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOoqLCWh6IvmjA2RyF7wLlw7n4DItY_RtRE0M5blwCHPVy3od5nEx
Payment holds of 14-30 days apply for new and infrequent sellers in which case your hold should soon end.
Have a look at the payments tab in your seller hub
https://www.ebay.com.au/help/selling/getting-paid/getting-paid-items-youve-sold/transaction-holds?id=4816&srsltid=AfmBOooc10tb3IRte5jOsG4b5UzKzDAIwAa9atvncUeQpRgGugzx25pK
If the buyer didn't pay , an unpaid item case can only be opened for up to 30 days after the sale
sandypebbles
·6 months agoeBay Help is at the top of every page, type speak to an agent in the chatbot during business hours
Or you can ask other members here, we actually know what we are talking about, know eBay policies and have experience as sellers and buyers (none of which eBay staff, who type from a script have)
If you have issues with transactions as a seller, you need to open the appropriate dispute and follow through with it, within the time limit
The two sellers that you have left negs for, one of them beyond awful feedback, the other clearly drop shipping knock off garage (including death trap, non compliant batteries . Those are things easily avoided by not supporting such sellers
If you buy from those sorts of sellers, issues are to be expected
emails are pointless, they are not read by humans and any replies are copy and paste/bot automated
sandypebbles
·6 months ago*Sorry, I meant as a buyer in my reply