Does ebay actually read open cases before making a final decision?
So we had 4 listings that were purchased by one seller. All 4 were used and put back in box. All 4 were listed as used and pre-owned. Buyer claimed that all 4 where not as described as he thought they were new and sealed. Even with the listings clearly showing that they were all listed as used and pre owned ebay still decided with the buyer and refunded him. How is this possible? Yes, I have appealed.
3 comments
twyngwyn
·1 year agowhat are the item numbers, please?
go_figure_website
OP1 year ago167026651645
167026638757
156461331265
167026683219
gutterpunkz05
·1 year agoAs you offered 30 day returns, the return and refund are not in dispute, so you can only try to get it changed to a COM rather than IND, in which case the buyer will be responsible for postage costs. It would have been best to have this arranged, prior to ebay resolving the dispute