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    Faulty product

    Hi,

     

    I need a refund on a faulty item. The sellers are ignoring me and when I go to chat on eBay the item doesn’t appear. I tried calling eBay but it says phone number not connected. Is there any other way to make contact with eBay for a refund? Thanks 

    beckz.shopping
    beckz.shopping
    340View listings
    Posted 11 months ago·Last reply 11 months ago
                                           
             
    3 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    *casey*

    *casey*

    ·11 months ago
    View listings

     "when I go to chat on eBay the item doesn’t appear"

     

    Is your Purchase History Page > See Orders  set to the correct timespan ?

     

    Or did you purchase as a guest ?

     

    https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&srsltid=AfmBOoreoEAzL_CdoH3gOmYAm2rUJeOB6k9SRWN46cgFuFbXINT0Q_Kx

     

    Or through social media ?

     

    https://www.ebay.com.au/help/account/signing-account/signing-account?id=4189#section4

     

     

                                           
    imastawka

    imastawka

    ·11 months ago
    View listings

    eBay Money Back Guarantee policy | eBay

                                           
    sandypebbles

    sandypebbles

    ·11 months ago
    View listings

    You do not need to contact the seller,or ebay to open an item not as described dispute, and follow through with it, within the time limit

     

    That is how to get a refund

                                           
                                                                                     
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