Help me
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i still haven’t received my refund that I returned
11 comments
Summary: The discussion contained no textual content to summarize, with participants posting only 'None' and no context or details provided.
i still haven’t received my refund that I returned
*casey*
·5 months ago"i still haven’t received my refund that I returned"
I had another look and it appears you purchased the item on 2nd January so you'd have been within the 30 days to open a claim under eBay's MBG, which hopefully you did.
If you didn't, the seller's listing shows : 60-day returns. Seller pays for return postage
The listing shows a reasonably quick delivery so I think the items are probably located in NSW, even though the seller's registered in China.
It was returned as a RMA, eParcel with tracking from VIC to NSW
The problem is that it hasn't been delivered back to the seller yet.
It was due to be delivered by 23rd January but it's been sitting in the Sydney sorting facility since 21st January !
"do I listen to the seller or eBay" - eBay
BUT it's highly unlikely eBay will refund you and the seller can't be forced to refund until they've received the item.
I hate to see buyers like yourself in this position but if I were you , I'd fill in the following, which should only takes a few minutes. While I can't speak for others, I've always found Australia Post to be very helpful in this situation.
Australia Post
TRACKING SUPPORT
Right, let’s investigate
Sorry this one has taken so long.
Tell us if you’re the recipient or sender so we can help you with next steps.
mohko-9097
OP5 months agoThe seller has contacted me to remove a bad review and he will refund it, should I listen to him or eBay?
mohko-9097
OP5 months agoThe seller has told me remove a bad review and he will refund it do I listen to the seller or eBay? Plus I don’t know how to remove it
thanks in advance
countessalmirena
·5 months agoThe seller is obliged to refund if the item is not as described, or hasn’t arrived – as long as you act as per the terms and conditions of eBay’s Money Back Guarantee.
The refund is not conditional upon your revising feedback. Indeed, the seller is acting in bad faith and against eBay policy by stating that a refund is conditional in this way.
Read this link: https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041
Also this link: https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210&
This is the least of your concerns… but you could report the seller:
https://www.ebay.com.au/help/action?topicId=4850
This is how one would do it (screenshot below):
But the most important thing is to ensure you have opened a return/refund case, on the basis of item being not as described. The seller is supposed to provide you with a return postage label, which you use to return the item.
The return address is provided by the seller on that label. This is all done within the dispute.
Upon tracking showing that the item was received, seller has 3 business days to refund you.
If seller fails to refund you, you would select the option within the dispute for eBay to step in (also know as escalating the dispute). eBay would refund you based on the tracking proving return of item/item received by seller.
The timeframes are absolute. The MBG process is bot-driven and there’s no wriggle room. If you don’t open the dispute within the timeframe (30 days from receiving the item), you can no longer open one. If you don’t send the item back within the required timeframe (4 days, I believe?), it’s too late. If you don’t ask eBay to step in within the appropriate timeframe if the seller is uncooperative, it’s too late. If the dispute closes automatically without your action to ask eBay to step in if seller hasn’t refunded, within 28 days, it’s too late and the dispute can’t be reopened.
Check the MBG link I posted. It will give you all of the timeframes.
If you’ve returned the item yourself, paying for it yourself and sending to an address that the seller has not provided to you, it’s not straightforward and you may be in some difficulty. In that case, make sure you have the tracking information to prove return, as well as any information the seller gave you re address (if they gave you any), and hop onto Live Cgat during business hours. Type into chat window “Talk to an agent” or words to that effect, and see whether a CS agent can or will assist. Bear in mind that eBay CS agents have limited power, may not be willing or able to swerve out of the strict policy wording, and will say anything to get you off the chat as quickly as possible. Stay polite and be patient if necessary…
… but if you HAVE sent back the item appropriately, using seller’s return postage label, you don’t need to try the live chat route. Instead, make sure you have the tracking number in the dispute - enter it again if need be - and then ask eBay to step in, using the option within the dispute to do so.
If the dispute has closed already… you have voided your cover under the MBG, and it is unlikely that any pleading will resolve the issue.
It would then also be too late to open a case through PayPal Buyer Protection. (Not As Described protection is now no longer than eBay’s MBG.) You could in that case (worst case scenario) request a chargeback by your bank/card issuer if you funded your purchase by credit or debit card.
So… first question… did you open an actual dispute? Second question… is it still open? Have you escalated?
By the way, if I were you, I would cease further communication with the seller at this point. O need for any back and forth, and no need to tell seller he could stew in a piranha goulash before you would be willing to change your feedback. Or… you could reply “Dear [seller], any issue of feedback revision can only be addressed once I have been refunded as per eBay’s Money Back Guarantee. Please refund asap. In anticipation of your swift action to resolve this, yours sincerely, [buyer].”
Needless to say, the issue of feedback revision would be addressed after a refund by a smile and a refusal.
twyngwyn
·5 months agoEBay!!!!!!!
Have you followed proper procedure? If yes, you are covered by MBG
gutterpunkz05
·5 months agoDid you expect to receive genuine HD Handlebars, if so that is not what you bought. even if you followed ebays correct return process, refunds are not applicable until the item is actually received by the seller.
*casey*
·5 months ago@mohko-9097
If you look at the tracking, you'll see at the bottom of the page
TRACKING SUPPORT
Right, let’s investigate
Sorry this one has taken so long.
Tell us if you’re the recipient or sender so we can help you with next steps.
Was the return started within 30 days of receiving the item ?
As I can see your feedback is 'within the last 6 months'
*casey*
·5 months agoThe tracking number you've given may need investigation as it's showing as "delivery expected on 23rd January" but is still showing as 'running late', not yet delivered.
Was it being sent to a dropshipping warehouse in Australia ?
sandypebbles
·5 months agoSeller is registered in China, so possibly been sent by the OP to an establishment that is not equipped to deal with deliveries
Especially since they were dodgy enough to tell the OP to fix the neg they left before they would help them
sandypebbles
·5 months agoNow you have posted the other stuff in your other thread
It does not look like you opened and followed through with an item not as described dispute and you have simply done 'what the seller said' instead is that correct?
Seller is registered in China and has questionable feedback and selling garbage with photos lifted from other websites
And another huge red flag is they asked you to change your neg feedback to get a refund
That is not how it works
Such as a seller had no intention of refunding you and you are not covered by eBay if you do your own thing
sandypebbles
·5 months agoDid you follow the proper eBay process?
If not, other members can't help you and you will not be covered by eBay
Did you open a dispute?
Have you checked the original funding source for the refund?