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How to open a new return case after closing an incorrect one?
Summary: La discusión gira en torno a cómo abrir un nuevo caso de devolución después de haber cerrado incorrectamente uno. Diversos participantes, como jessie70xia, padi*0409, y otros, están compartiendo sus experiencias, probablemente buscando soluciones o consejos al respecto. Sin embargo, el contenido específico de sus respuestas no está disponible, por lo que la naturaleza exacta de sus sugerencias o información intercambiada no se puede determinar. Parecen estar buscando una forma efectiva de gestionar situaciones donde un caso de devolución se manejó de manera incorrecta inicialmente.
I received an item that broke out of the box, so I contacted the seller for a refund. He agreed to one on the condition that I change the return reason to "Doesn't fit". I couldn't find a way to change the reason in the return case so I thought I could just close this case and open a new return case, but once I closed it, the item disappeared from my purchase history, and now wouldn't let me open another case. Now I'm scared that the seller wanted me to close the case to avoid going through proper channels. Is there anything I can do?
countessalmirena
·4 years agoFurthermore, “doesn’t fit” is a whole other ball game. That’s not a refund/return based on the item being damaged (INAD or SNAD, meaning it’s not as described and the seller MUST refund you and pay for return postage), but rather it’s a COM (change of mind/buyer’s remorse) reason, and the seller may not even have to accept the return and pay for return postage or even refund you.
As the other posters have said, never close a case until it is fully resolved to your satisfaction (that is, the refund is done and dusted).
springsofwater1_4
·3 years agoI returned an item because it was the wrong one that I chose but they will accept the idea to return it then I went through the post office not eBay and returned it without a tracking number so when it got there they wouldn't accept that it's been returned so someone open a case .but I didn't open the case and not did I close it. every time I spoke to eBay they seem to just go mad at me and made it out there was something to do with me and that they weren't going to refund me . I also have dyslexia and don't understand things I no longer like eBay because they're just like every other business they don't particularly want to help anybody. See either.
bar997834
·11 months agoI've been ripped off $719 for a model car the seller was paid and messaged me and said he's not sending it eBay won't help the scamming **bleep** has my money and won't give it back and he's relisted it again for sale it's bull**bleep** the sellers have all the protection from eBay and the buyers who pay their money for items don't they can all get **bleep**ed no one's getting the chance to do it again I'm not buying anything off eBay again most of the stuff is **bleep** anyway I'll buy stuff locally where I can go to the person's house look at it give them the money and take the item or if I don't like it leave it
repentatleisure1952
·11 months agoFgs... just stop with the false information.
YOU had the protection that eBay provides yet decided to close the case.
Take some responsibility for your own failures.
sandypebbles
·11 months agoYou were not ripped off
You closed the case, which told eBay you were happy with the outcome
Abuse all you want
You had buyer protection, you chose to forgo it. Your choice
You don't get to do your own thing and then expect eBay to cover you anyway
No matter how many times you post the same thing
eBay are not going to have any idea if you use the site or not
papermoon.lady
·4 years agoSorry, but it is never a good idea to close a case before an issue is resolved.
I hope you paid via PayPal, and if you did and can open a case in their resolution centre, do not close it if the seller makes some new unsubstantiated promises.
bar997834
·11 months agoI payed by credit card
repentatleisure1952
·11 months agoIn that case open a payment dispute.
And stop replying to old posts.
padi*0409
·4 years agoeBay will be very reluctant to reopen a case that you've closed. Your only chance is to go to "ebay help" at the top of the page than scroll down for contact options, as soon as you can, ask to speak to a supervisor and show them the messages from the seller. They might reopen the case but you'll be fighting an uphill battle to get them to do it.
bar997834
·11 months agoI accidentally closed a dispute I had with a $719 model car I payed for and the seller won't give my money back and he's relisted the car eBay won't help now the seller told me after I payed for the car that he's not sending it he's got that money and he's relisted it I wonder how many times he's done that
repentatleisure1952
·11 months agoWondering "how many times he's done that" will not help you with a refund.
How does one "accidently" close a dispute?
What was the reason for the dispute?
Looks like you will have to resort to your payment/credit provider to receive a refund.
daydreams_12
·11 months agoYou closed the dispute now you go on about Ebay being a problem.
You by closing have told Ebay all is OK.
Did you read Sellers f/back before purchase? I doubt it.
*casey*
·11 months ago"the seller told me after I payed for the car that he's not sending it he's got that money"
It is still showing in the seller's sold items but your feedback mentions the seller 'cancelled ' it on or after the 6th September.
If the seller cancelled the transaction, you would be refunded.
The payment would go to your original funding source and could take several days to show.
IF this is what happened, have you checked for the refund ?
kh-bernard
·11 months agoHi bar997834,
Posting on a thread that is over 6 months old is not allowed. Kindly start a new thread, as this one will be locked