Your item is coming from China, not "Melbourne". Chinese sellers are notorious for generating shipping labels in Australia, so it looks like the product has been sent. Rarely are there updates before they hit the country. The generally have a middle man in Aus that can generate the label on their behalf.
Give it a few days and then open a dispute. DO NOT close the dispute because the seller says they can't refund while a dispute is open. That is BS. DO NOT accept an offer of them resending the item. They won't resend and it gives them enough time for any chance of a dispute to time out.
In future, check where your seller is located by looking at their feedback page. If it says the seller is registered in China, there's a better than even chance the item is coming from China.
how do they generate shipping lables in Au from overseas ?
They might have a relative living here which can do it for them. Or, they can us a VPN that shows they are in Australia and do it that way. I haven't checked, but possibly going to the AP or courier website directly, they may be able to do it that way if they use an Australian address.
eBay China gives Chinese sellers the option to use logistics partners that make it very easy for them to send to Australia.
Part of that includes the ability to generate the Australian shipping labels. To the best of my knowledge, it can be either AP or couriers. The logistics company partnership offers every amenity.
Oh dear, it's a Chinese registered seller (look at their feedback).
Their feedback rating is poor so if you do need to open a dispute DO NOT close it until you are completely happy with the result - once you close a dispute you CANNOT reopen it.
You will not be able tp open a case until AFTER the due date. It is currently still the due date, try again tomorrow. Alternatively you could give Fastway a nudge, they may not realise it has fallen down behind the couch :
Or you could send a message to the seller that the parcel has not moved at all and could they please chase it up.
Both of these options are available to you as soon as you notice a problem i.e. before you can technically open a case and it is considered polite to communicate with the seller before opening a case.
countessalmirena
·3 years agoI may be a bard, but not a bot.
*sons_n_daughters*
·3 years agoYour item is coming from China, not "Melbourne". Chinese sellers are notorious for generating shipping labels in Australia, so it looks like the product has been sent. Rarely are there updates before they hit the country. The generally have a middle man in Aus that can generate the label on their behalf.
Give it a few days and then open a dispute. DO NOT close the dispute because the seller says they can't refund while a dispute is open. That is BS. DO NOT accept an offer of them resending the item. They won't resend and it gives them enough time for any chance of a dispute to time out.
In future, check where your seller is located by looking at their feedback page. If it says the seller is registered in China, there's a better than even chance the item is coming from China.
Buy Australian.
gemmababe2001
OP3 years agohow do they generate shipping lables in Au from overseas ?
*sons_n_daughters*
·3 years agoThey might have a relative living here which can do it for them. Or, they can us a VPN that shows they are in Australia and do it that way. I haven't checked, but possibly going to the AP or courier website directly, they may be able to do it that way if they use an Australian address.
countessalmirena
·3 years agoeBay China gives Chinese sellers the option to use logistics partners that make it very easy for them to send to Australia.
Part of that includes the ability to generate the Australian shipping labels. To the best of my knowledge, it can be either AP or couriers. The logistics company partnership offers every amenity.
specialize_me
·3 years agoU Bot U
sandypebbles
·3 years agoIs there a particular reason that you personally object to people being given factual information?
Certainly sounds like it
imastawka
·3 years agoOP has a sea of red in fb left for others, and a real impatience for item delivery.
Welcome to a lot of Party Lists.
sandypebbles
·3 years agoYes I saw the copy and paste/saved responses to be posted at the ready and en masse
When you buy simply to neg, it's party list express
domino-710
·3 years agoLOL - the Red Sea.
davewil1964
·3 years ago@ s_m U have NI
sandypebbles
·3 years agoWhy on earth would you be trying to open a case before the eta is even over?
You are experienced enough to know the eta is a best case guess invented by eBay
You don't get to open a case before the date is even over
Given you chose to buy from such a dodgy seller in the first place, you can hardly expect the item to arrive early (if it arrives at all)
padi*0409
·3 years agoOh dear, it's a Chinese registered seller (look at their feedback).
Their feedback rating is poor so if you do need to open a dispute DO NOT close it until you are completely happy with the result - once you close a dispute you CANNOT reopen it.
cam-2793
·3 years agoYou will not be able tp open a case until AFTER the due date. It is currently still the due date, try again tomorrow. Alternatively you could give Fastway a nudge, they may not realise it has fallen down behind the couch :
https://help.aramex.com.au/hc/en-us/requests/new?label_no=2x0011223506
Or you could send a message to the seller that the parcel has not moved at all and could they please chase it up.
Both of these options are available to you as soon as you notice a problem i.e. before you can technically open a case and it is considered polite to communicate with the seller before opening a case.