Item returned, refund not received
Summary: glassoniondesign initiated a discussion about not receiving a refund for a returned item. sandypebbles, *casey*, countessalmirena, and padi*0409 participated in the conversation, discussing possible next steps and sharing similar experiences. The discussion explored options for resolving the issue with the seller, but it ended without a concrete resolution mentioned in the thread.
Long story short:
- I purchased an item
- It was not as described
- Seller confirmed they would accept a return
- Item tracked as "delivered" by eBay's own tracking on Feb 4
- I should've received my refund within 5–7 business days (eBay tracking says by Feb 12)
- It is now Feb 20, and I still have not received a refund
I've been through the "chat with agent" process twice, and they keep promising someone from the "international team" will respond within 24–48 hours, then they disconnect and send me a chat transcript, but I still haven't had any response.
Is there anything else I can do? It's quite a lot of money and I was relying on having it by now.
countessalmirena
·6 months agoHave you escalated the dispute by selecting the option to ask eBay to step in?
*casey*
·6 months agoInteresting.
I had no idea that was an option when eBay International Shipping is involved as it's generally eBay, not the seller, who refunds the payment.
glassoniondesign
OP6 months agoThat’s what the eBay “help” section tells me to do, but there is not “ask eBay to step in” button or link or option.
Ive been through the contact an agent process three times now and every time they say someone will get back to me in 24–48 hours and it’s been ten days and still no response.
I’ve reported it to my bank, but apparently that will take 35 days to review. I’m not sure what else I can do.
sandypebbles
·6 months agoIf you opened an item not as described dispute, I cannot understand why the option 'ask eBay to step in' is not there
It should be there, and it is there for not as described disputes and item not received disputes
Neither other members nor eBay can tell you anything other than what the policy is
The 24-48 hours is a pre written, scripted response that everyone who contacts eBay gets
The other part is fact though
padi*0409
·6 months agoIf you've opened a charge-back through your bank that will automatically close any dispute with eBay or Paypal that you have opened.
countessalmirena
·6 months agoI was all set to post exactly that, padi, when I saw that you’d explained it succinctly and perfectly. 🙂👍🏻
*casey*
·6 months agoglassoniondesign
OP6 months agoThanks, I've tried messaging through FB, I'll see if I get any help that way.
sandypebbles
·6 months agoThe reply is from a stock standard, pre-written script that every buyer in your position will get
Did you actually open an item not as described dispute, or just ask the seller if you could return it?
Have you checked the funding source for the refund?
What is the item number?
glassoniondesign
OP6 months agoI went through the proper return process, marked "item not as described" as the reason for return, eBay supplied me with a shipping label.
Item number: 204919771009
I'm not sure how to check the funding source?
sandypebbles
·6 months agoAs in how you paid (PayPal/credit card etc)
The refund will go back to however you paid
glassoniondesign
OP6 months agoYes, I've been checking every day. It has not been refunded.
glassoniondesign
OP6 months agoeBay's own tracking: