Missing item | Ask a member

chrimcnau0 · 2025-06-17T01:06:43.445000Z

Hi. I purchased an ebay item via Facebook and received a confirmatory email that advised I would receive notification when it was ready to be collected. The due date came and went with no notification, and I finally contacted the facility where it was to be delivered. I was informed that they didn't have the item and as I hadn't turned up to collect it, it must have been returned. Since then, I've been in this bizarre "argument" with the seller who just keeps repeating the same spiel; that a family member has probably "put it aside" and that I should ask them. So the bottom line is that I now have no item and no money. I've tried to address this on the ebay website but couldn't seem to find any method other than dealing with the automated assistant, which was useless. I'd be very grateful for some help, thank you.I forgot to mention that the item is not showing in my purchase history.

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