Old bank account details | Ask a member

paulmorts69 · 2026-04-21T12:28:37.837000Z

Hi everyone, I have just realized I have my old bank account details still input in the system for payouts. That account is now closed. But when I try and input a new bank account number the system still needs the old one for verification. When I input that number it doesn't recognise it and won't allow it probably because the account doesn't exist anymore. If I try to delete the number first the system tells me I have to have an account on record to proceed. Has anyone else had this issue and if so how did you rectify it. I've been going in circles with the chat bots and agents and getting no where. Many thanks

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